Senior Technical Support Engineer
1 day ago
Job title: (REQ 7907) Senior Technical Support Engineer
Salary: SGD 7, ,500
Reference ID:
Our client is the market leader in semiconductor test systems and equipment.
This is a senior, hands-on technical role within the Field Service Engineering Division. The Senior Technical Support Engineer acts as a technical escalation expert for semiconductor handlers, probing, and high-power thermal solutions, supporting both customers and internal field service teams.
The role serves as a bridge between field service, customers, and global R&D teams, ensuring fast resolution of critical production issues, successful introduction of new products (NPI), and continuous improvement of equipment performance, safety, and reliability.
Division: TSE (Technical Support Engineering)
Reporting to: Manager
【Responsibilities】
Technical Escalation Support
- Provide advanced technical consultation and on-site support for handler, probing, and thermal-related issues
- Lead investigation of complex production escalations to minimize downtime and production impact
- Analyze failure trends and performance data, and work closely with global engineering and R&D teams to drive improvements
New Product Introduction (NPI)
- Support NPI evaluation planning and execution for new or enhanced handler and thermal solutions
- Collect, analyze, and present evaluation data to R&D teams
- Propose improvement ideas to enhance throughput, stability, thermal performance, and overall robustness before production deployment
Quality & Safety
- Track and follow up on product safety and quality topics (e.g. safety issues, corrective actions)
- Ensure safe operation of handler and prober systems through proper training and procedures
- Support customers and internal teams on best practices for equipment usage and safety compliance
Knowledge Transfer & Training
- Conduct technical training and workshops for field service engineers and customers
- Develop and deliver "train-the-trainer" programs and optimization know-how
- Act as a subject matter expert to uplift regional technical capability
【 What You Will Receive 】
- AWS: 1 month
- Global Bonus (Depending on Company & Individual Performance)
- Car Allowance: For candidates who own a car, will be shared further if shortlisted
- Annual Leave: 18 Days (Up to 21 Days)
- Medical Leave: 14 Days
- Car Allowance (T&C applies): S$1,200
- Medical Benefits & Insurance
【Requirements & Preferences】
(Must)
- Bachelor's or Master's degree in Mechanical, Thermal, Mechatronics Engineering, or related disciplines
- 5-8 years of hands-on experience in semiconductor package handling, probing systems, and thermal technologies
- Proven troubleshooting and escalation support experience in a production or customer-facing environment
- Experience working with automation systems in semiconductor manufacturing
- Ability to collaborate with regional and global engineering/R&D teams
- Strong communication skills for technical discussions, presentations, and customer engagement
- Willingness to support short-notice business travel, extended working hours, and weekend/holiday support during critical escalations
- Direct experience in V93000 machine handling or similar
We regret that only shortlisted candidates will be notified.
Registration No.: R Tang Yuen Teng Dorothy)
Recruitment Licence: 12C5051
-
Technical Sales-Support Engineer
2 weeks ago
Central Region, Singapore Talent Trader Group Pte Ltd Full timeJob Overview:The Technical Sales-Support Engineer will play a key role in providing technical expertise and support to both local and overseas customers. This position bridges the gap between engineering and sales, ensuring that customer requirements are effectively translated into practical solutions. The ideal candidate is technically skilled,...
-
Technical Support
2 weeks ago
Central Region, Singapore HITOP INDUSTRIAL HOLDINGS ( SINGAPORE ) PTE. LTD Full timeKey ResponsibilitiesProvide first-level technical assistance to customers and distributors for product installations, troubleshooting, and maintenance.Deliver technical training to customers, distributors, and internal staff.Conduct product trials, demos, and proof-of-concept testing at customer sitesEscalate complex technical issues to the HQ engineering...
-
Pre-sales Technical Support Engineer
1 day ago
Central Region, Singapore MD (Singapore) Consumer Product Co. Pte. Ltd. Full timeJob ResponsibilitiesCustomer Requirement Coordination: Communicate with clients such as property developers, corporate infrastructure teams, and general contractors to deeply understand their HVAC system needs. Provide professional technical consultation based on building structure, usage scenarios, and energy efficiency goals.Solution Design &...
-
Technical Support Engineer
7 days ago
North Region, Singapore The Supreme HR Advisory Pte Ltd Full timeSale and Engineering Support EngineerLocation: Nearest MRT LentorWorking hours: Monday – Friday | 8.30am – 6.15pmSalary: Max $3450Qualifications & Requirements:A Degree in Engineering (Mechanical, Electrical, or Controls).A proven track record in a technical support or sales engineering role is preferredReports directly to the Sales Manager and Project...
-
Senior Post-Sales Support Engineer
2 weeks ago
Central Region, Singapore Reeracoen Singapore Pte Ltd Full timeJob title: Senior Post-Sales Support EngineerSalary: SGD 6,000 - 7,000Reference ID: Our client is the market leader in semiconductor test systems and equipment. The incumbent will be responsible for account management and delivering post-sales customer support to both local and overseas clients. This includes providing on-site services such as installation,...
-
Technical Support Engineer
2 weeks ago
Central Business District, Singapore Toku Pte Ltd Full timeDiagnose and resolve technical issues related to call routing, IVR flows, integrations (CRM, ticketing systems), APIs, and platform configurations. - Collaborate with cross-functional teams, such as Product Development, Engineering, and Sales, to ensure effective issue resolution and timely customer feedback. - Identify recurring issues and propose solutions...
-
Technical Admin Support
2 weeks ago
Central Region, Singapore Adecco Personnel Pte Ltd. Full timeAdecco is partnering with a O&G Multinational Corporation company to search for a Technical Support Admin who have had prior experience with O&G projects/large scale industrial projectsThe OpportunityAdecco is partnering with a Global O&G Company to search for a Technical Admin Support.This role will start out as a contractual assignment.Work Location: Yard...
-
Technical Application Support Engineer
2 weeks ago
Central Region, Singapore Talent Trader Group Pte Ltd Full timeOur multinational client, a leader in their field, is embarking on a massive expansion driven by exciting future projects. This incredible growth means they're looking to significantly grow their team, offering unparalleled opportunities for talented individuals like you.Imagine joining a company that not only values your expertise but rewards it generously...
-
Technical Admin Support
1 day ago
Central Region, Singapore Adecco Personnel Pte Ltd. Full timeAdecco is partnering with a O&G Multinational Corporation company.The OpportunityAdecco is partnering with a Global O&G Company to search for a Technical Admin Support.This role will start out as a contractual assignment.Work Location: Yard (West)Candidates who are able to start work within short notice will be preferred.The TalentProven experience managing...
-
Senior/ Technical Sales Engineer
2 weeks ago
Central Region, Singapore Talent Trader Group Pte Ltd Full timeResponsibilities:Identify and qualify potential customers, then reach out to them (via phone, LinkedIn, or email) to schedule face-to-face meetings for introductions or sales presentations.Deliver professional support to both existing and prospective clients by using a consultative approach and recommending suitable company products or services through...