Senior Post-Sales Support Engineer

3 days ago


Central Region, Singapore Reeracoen Singapore Pte Ltd Full time $60,000 - $77,000 per year

Job title: Senior Post-Sales Support Engineer

Salary: SGD 6,000 - 7,000

Reference ID:

Our client is the market leader in semiconductor test systems and equipment. The incumbent will be responsible for account management and delivering post-sales customer support to both local and overseas clients. This includes providing on-site services such as installation, relocation, remedial support, and execution of Field Change Orders (FCO).

Division: Field Service Engineering Division

Reporting to: Manager

【Responsibilities】

- Provide after-sales service support for the advanced automated test and handling equipment, including installation, acceptance, upgrades, and related activities.

- Maintain a high level of customer satisfaction through effective post-sales account management and technical support.

- Assist or lead technical projects and issue resolution for customers.

- Work closely with the Service Sales team to identify solution-based business opportunities.

- Ensure all service contract deliverables are met in a timely and accurate manner.

- Provide technical feedback to the factory to support product enhancements and new design initiatives.

- Offer consultancy to customers on equipment performance optimization.

- Assist or lead equipment integration efforts with customers' factory automation systems.

【 What You Will Receive 】

- AWS: 1 month

- Global Bonus (Depending on Company & Individual Performance)

- Car Allowance: For candidates who own a car, will be shared further if shortlisted

- Annual Leave: 18 Days (Up to 21 Days)

- Medical Leave: 14 Days

- Car Allowance (T&C applies): S$1,200

- Medical Benefits & Insurance

【Requirements & Preferences】

(Must)

- Bachelor's Degree in Mechatronics, Electronics, or Electrical Engineering

- 4–6 years of experience in servicing automated production equipment within the semiconductor manufacturing industry.

- Strong data-driven problem-solving skills and a solid quality mindset.

- Understanding of OEE (Overall Equipment Effectiveness) and ability to drive improvement initiatives.

- Knowledge of smart factory concepts and production solutioning.

- Strong technical aptitude, excellent communication skills, self-motivated, customer-focused, and result-oriented.

- Willing to travel occasionally, including on short notice.

(Advantageous)

- Experience in project management is considered advantageous.


We regret that only shortlisted candidates will be notified.

Registration No.: R William Han)

Recruitment Licence: 12C5051


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