General Manager

Happy Together Pte Ltd is Singapore's leading creative crafting and training company , specialising in personalised experiential workshops , WSQ-accredited courses , and retail craft innovations . Since 2018, we've collaborated with major corporate clients, trained thousands of learners, and built an ecosystem where creativity meets business innovation .

As we continue to expand, we're looking for a General Manager (Training, Operations & Compliance) to join our leadership team and work directly alongside the Director to manage multi-divisional operations, elevate training delivery, ensure compliance, and drive growth.

Who Should Join Us

This role is ideal for someone who enjoys being the right hand to senior leadership and thrives in a fast-paced, multi-dimensional environment . You'll love this role if you:

• Enjoy making impactful decisions that shape daily business operations.
• Want to work closely with the Director and gain first-hand exposure to business strategy.
• Are excited to oversee diverse areas: training, retail operations, compliance, procurement, and administration .
• Love problem-solving, building efficient systems , and leading teams towards results.
• Want to grow with a dynamic SME that's expanding its reach in Singapore's training and retail landscape.

Key Responsibilities
1. Operations & Administration Management

• Oversee day-to-day operations across all business units, including training, retail, e-commerce, and warehouse.
• Manage on-site, remote, and warehouse teams to ensure inventory sufficiency and workflow efficiency .
• Develop and improve SOPs to streamline processes and ensure accountability.
• Monitor petty cash, supplier payments, and overall admin procedures.

2. Training & Trainer Utilisation

• Plan and coordinate WSQ and non-WSQ courses, onsite event , ensuring smooth execution.
• Manage trainer scheduling and optimise trainer-to-class ratios.
• Monitor learner enrolments, attendance, and satisfaction.
• Ensure timely follow-ups on make-up classes and assessments.

3. Compliance & Governance

• Ensure compliance with SSG, WSQ, PDPA, and TPGateway regulations.
• Maintain readiness for audit and ensure all required documentation is up to standard.
• Review contracts, collaborations, and policies to mitigate operational risks.
• Build a compliance framework and checklist for consistent governance.

4. Procurement & Supply Chain Oversight

• Supervise the remote procurement team to ensure timely material replenishment.
• Oversee stock control, supplier negotiations, and warehouse fulfilment processes.
• Ensure seamless product availability for both retail and training operations.

5. Business Development Support

• Assist the Director in evaluating corporate collaborations and B2B opportunities .
• Conduct operational feasibility checks for new business projects.
• Support marketing and sales teams to align campaigns with operational capabilities.

Who We're Looking For
Qualifications & Experience

• Minimum 5–8 years of relevant working experience in operations, training management, or general management .
• Background in compliance, contracts, or legal operations is highly preferred.
• Experience managing multi-department teams and remote staff .
• Strong understanding of SSG/WSQ standards and training ecosystem (advantageous).
• Bachelor's Degree in Business Administration, Operations, Law, or equivalent (preferred but not mandatory).

Skills & Attributes

• Strong leadership and people management skills.
• Excellent decision-making and problem-solving abilities.
• High organisational skills — able to manage multiple priorities simultaneously.
• Comfortable in a fast-paced SME environment where agility is key.
• Detail-oriented and compliance-focused , but also proactive in driving growth.

Why Join Us

• Be a key decision-maker working closely with the Director.
• Exposure to multi-industry operations — training, retail, and e-commerce.
• Grow your leadership career in a dynamic, expanding SME .
• Collaborative team culture that values innovation and creativity.
• Opportunity to make a real impact on operational systems and business growth.

---