Lead Sales Engineer

2 weeks ago

Singapore Remote dLocal Full time
Why should you join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world's fastest-growing, emerging markets. 
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people's daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
What's the opportunity?
The Lead of Sales Engineers will lead and develop our Sales Engineering function, acting as a strategic partner to the Commercial organization. This role blends people leadership, technical expertise, and customer-centric thinking to ensure our teams deliver best-in-class technical support across the full sales cycle. You will coach and mentor Sales Engineers, shape our pre-sales strategy, and partner closely with Product, Engineering, and Operations to design scalable, impactful customer solutions. What will I be doing?
  • Lead, coach, and develop a team of Sales Engineers, ensuring high performance, continuous learning, and strong collaboration with Sales and other stakeholder teams.
  • Define and implement best practices, processes, and tools for the Sales Engineering function.
  • Act as a strategic advisor to Sales Leadership on technical positioning, deal strategy, and prioritization.
  • Allocate team resources across regions, customers, and opportunities to ensure the right coverage and impact.
  • Support the Sales team with technical expertise for proposals, demos, and presentations tailored to different customer verticals.
  • Represent the company in high-stake conversations with customer stakeholders at all levels, including executive and technical audiences.
  • Oversee participation in RFIs, RFPs, and other pre-sale processes to ensure high-quality technical responses.
  • Translate complex technical capabilities into clear business value narratives.
  • Own the technical relationship with PSPs, gateways, and partners, helping identify new capabilities and commercial opportunities.
  • Ensure the team maintains a strong understanding of APIs and can clearly explain integration models to third parties.
  • Partner with Product and Engineering to provide structured customer feedback and influence roadmap direction.
  • Oversee project delivery coordination across internal teams such as Tax, Fraud Prevention, Customer Support, Operations, TAM, Treasury, Compliance, and Legal.
  • Build frameworks to ensure predictable delivery, alignment, and communication across stakeholders.
  • Promote a continuous improvement mindset across the sales process to drive efficiency and revenue growth.
What skills do I need?
  • Bachelor's degree in Engineering, Computer Science, or a related field.
  • 5+ years of experience in Sales Engineering, Solutions Engineering, or similar roles, including 2+ years in a leadership or team-lead capacity.
  • Strong experience working with APIs and explaining technical architectures to both technical and non-technical audiences.
  • Fluent in written and spoken English.
  • Proven track record delivering client-focused, technical solutions based on customer needs.
  • Excellent stakeholder management, communication, and presentation skills — comfortable engaging executives and technical teams.
  • Strong analytical, technical, and problem-solving capability, with solid project management experience.
  • Exceptional organizational and prioritization skills, with the ability to manage multiple priorities and customer engagements.
  • Experience in payments or fintech is a strong plus.
  • Additional languages are a plus.
  • Comfortable working across time zones and collaborating globally.
S$9,000 - S$12,000 a month What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you: - Remote work: work from anywhere or one of our offices around the globe* - Flexibility: we have flexible schedules and we are driven by performance. - Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity. - Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded. - Learning & development: get access to a Premium Coursera subscription. - Language classes: we provide free English, Spanish, or Portuguese classes. - Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections - dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We've got your back
*For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required

What happens after you apply? Our Talent Acquisition team is invested in creating the best candidate experience possible, so don't worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process
Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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