Multi-Unit Operations Manager
2 weeks ago
• \tOversee daily operations across multiple QSR outlets to ensure smooth, efficient, and consistent execution.
• \tSupport store managers in staffing, training, scheduling, and performance management.
• \tMonitor operational KPIs including sales, labor costs, and food costs; recommend improvements where needed.
• \tImplement and maintain standard operating procedures (SOPs) specific to QSR operations to ensure quality, food safety, and customer service standards.
• \tDrive outlet-level initiatives to improve efficiency, reduce waste, and enhance customer experience.
• \tCoordinate with the marketing team to support local activations and promotions.
• \tEnsure compliance with regulatory requirements, health & safety standards, and company policies.
• \tProvide feedback and insights from the ground to senior management to inform decision-making.
• \tSupport the opening of new outlets by coordinating logistics, training, and operational readiness. Qualifications & Experience
• \tMinimum 3-5 years of proven operations management experience in QSR (Quick Service Restaurants).
• \tStrong leadership skills with the ability to motivate and support teams in a fast-paced, high-volume QSR environment.
• \tHands-on operator who thrives in solving problems and improving processes.
• \tProficient with operational and financial metrics; comfortable with QSR POS and scheduling systems.
• \tExcellent communication and organizational skills. What We Offer
• \tOpportunity to grow with a rapidly expanding QSR brand.
• \tHands-on role with clear career development path.
• \tDynamic, collaborative work environment with a passionate team.
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