Multi Unit Manager

Managing and developing a team of people to assist the Operations Director to create a sale driven culture that delivers consistent operational excellence and sustained profitable growth. This is achieved by robust monthly/quarterly planning, effective communication, and building relationships with external partners at the station level. Key to this success is the induction, training, and ongoing development of the Unit team with the aim to minimize turnover and build bench strength for the future. **Responsibilities**: **Financial and Management Control** - Conducts full weekly/Monthly review of Unit(s) financial performance - Attend a financial review with the Operations Manager - Period forecasting - Use Perfect Site tools to forecast in line with current targets - Manage the gross profit gap between theoretical and actual - Proactively adjusts labour costs ($ & %) to match rising & decreasing sales - Conducts accurate stock taking each period (and as required during the period) - Prepare weekly figures and weekly review sheets **Team Management** - Recruitment tools/process used consistently to ensure quality/skills/legal standards met - Involvement in the recruitment process for an external Unit Manager - New Unit Management Induction - conduct 4, 8, and 12 week reviews; ensure evaluation activities occur and sign off completed - Ensures induction processes are in place to ensure all new Team members receive proper induction and follow up reviews - Sets and review objectives for all UMs, AMs, Supervisors and Team members - Ensures performance appraisals are completed for all UMs, AMs, Supervisors and Team members in line with the organizational expectations - Takes early action to manage poor performance and disciplinary issues (e.g. absence, punctuality, conduct) - Ensures they and their teams comply with SSP people related policies and procedures - Holds weekly team meetings to cascade business developments and request feedback etc. - Proactively develops the team (using relevant L&D programmes as part of the solution); always following up to identify how the learning can be implemented - Supports the organization’s efforts to develop employees through Management Induction, Pathfinder, and SSP internal programmes) - Succession Planning - building bench strength by attending quarterly meetings with Ops Manager to review and rate current and future performance - Implements locally based employee recognition schemes (e.g. Employee of the Month) **Sales and Service Management** - Continually monitors service levels when on site and coaches UMs, AMs, Supervisors and Team Members to improve speed of Service and the delivery of the SSP Service style - Ensures new Team Members are inducted into the SSP Service Style and coached to deliver the standards required - Monitors sales performance and average spends and coaches team members to improve sales & service skills (e.g. Up selling, Add on Sales) - Review opening/closing hours and discuss with the OM ways in which to capitalize on revenue opportunities/ meet client expectations - Reviews Unit USP reports and ensures appropriate action is taken by their team - Manages customer dissatisfaction issues at Unit level as they occur and always ensures Customer Satisfaction Guarantees are met and Customer Feedback Systems are always in place (e.g. comment cards) **Operational Management** - Drives all team members to exceed company expectations relating to all company audits (e.g. CAG QSM, Mystery Shopper, OERs, Global brand audits) & acts quickly to rectify areas for improvement - Monitors and reviews use of tools (such as Perfect site tools) to ensure they are used effectively - Ensures all procedures are in place and adhered to with regards to cash handling - Fully understands and complies with all statutory requirements (e.g. Licensing, Risk Assessments, H&S; Fire awareness. Accident reporting, Manual handling, Risk Assessments, Unit cleaning schedules etc.) - Understands the crisis management process (e.g., local station evacuation procedures) - Actively manages all Maintenance issues - reporting, timely follow-up, escalation - Ensuring Supervisors managing shifts have been appropriately trained (e.g. attended BK mandatory programmes) - New Business/Investment opportunities - Produce the investment summary - Produce minor CAPEX in line with current investment policies **Brand Integrity and Product Management** - Thorough understanding of Brand critical (e.g., daily planner) - Monitors effective merchandising of products on site visits, great displays that reflect planograms, good levels of availability, including core range specific to the brand - Monitors effective merchandising of products at all times, great displays that reflect planograms, good levels of availability, including core range specific to the brand - Ensure the accurate implementation of production planning to drive down waste costs (where applicable) - Understands measures and drives