Customer Service Manager

7 days ago


Singapore AQUA GREEN PTE. LTD. Full time $60,000 - $80,000 per year

Working hour: Monday-Friday 9 am to 6 pm and Saturday from 9 am to 1 pm

Salary: Open for negotiation (Basic + Incentive)

Job Responsibilities:

  • Provide general customer support by managing customer service hotline

  • Handling customer complaints.

  • Answer customer questions.

  • Documenting customer interactions.

  • Escalate customer issues to Sales Account Manager (Post-Sales) if is existing customers.

  • Receive customer service inquiries and direct to new sales opportunity to Sales Account Manager (Pre-Sales).

  • Checking products or service availability.

  • Keep and update records of customer interactions, process customer accounts and file documents and follow up to ensure all resolutions are completed.

  • Ad-hoc tasks allocated by Director, Sales



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