Customer Service Manager
7 days ago
Working hour: Monday-Friday 9 am to 6 pm and Saturday from 9 am to 1 pm
Salary: Open for negotiation (Basic + Incentive)
Job Responsibilities:
Provide general customer support by managing customer service hotline
Handling customer complaints.
Answer customer questions.
Documenting customer interactions.
Escalate customer issues to Sales Account Manager (Post-Sales) if is existing customers.
Receive customer service inquiries and direct to new sales opportunity to Sales Account Manager (Pre-Sales).
Checking products or service availability.
Keep and update records of customer interactions, process customer accounts and file documents and follow up to ensure all resolutions are completed.
Ad-hoc tasks allocated by Director, Sales
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