Technical Success Manager

Role: Technical Success Manager

Location: Singapore (Remote with some regional travel)

Team: Sales and Channel

Reporting to: Head of Sales and Channel APAC

At PaperCut, we believe two things: great code can change the world, and a great flat white can change your morning. Now, let's be honest, "print management" doesn't usually make people leap out of their chairs. But here at PaperCut, we've turned the most boring part of IT into one of the most exciting and impactful jobs in tech. How? Simply put, our code saves trees

We're a B-Corp certified company on a mission to make our customers' printing waste-free, easy, and secure. With a global footprint spanning 195 countries, approximately 100,000 companies, and 140 million end users (equivalent to about 1 in 50 people globally), we are now moving forward into the cloud, SaaS, and beyond print.

What you'll actually do:

• Own the Technical Partnership: Be our partners' trusted expert from the first "hello" to a flawless implementation. You'll own solution architecture, deliver training on everything from positioning to troubleshooting.

• Shape the Big Picture: You're our eyes and ears on the ground, feeding "real-world" problems and customer needs to our Product and Engineering teams. You'll also work with partners to build channel plans and hunt for new sales opportunities.

• Elevate the Channel: Work with our Partner Managers and Partners, sharing your wisdom on product positioning and implementation best practices, and help them build influence with their customers.

• Work Nimbly: Join an autonomous team where you're trusted to get things done. You'll dive into complex environments to design robust solutions, collaborate cross-functionally.

What you bring to the table:

• Deep Print Management knowledge: You have deep technical experience with print management, ideally from a reseller or OEM, with the ability to deliver training to non-technical people.

• Partner & Customer Obsession: You relentlessly ask "why" and can argue passionately for a partner's or customer's needs. You are their advocate, ensuring we solve their 'real-world' problems.

• Leadership Without the Ego: You have an "I got this" attitude. You proactively identify and qualify new opportunities and drive outcomes.

• Regional Expert: You will be our voice in the region, and as such, we need you to be able to converse in English and Mandarin (bonus points for Japanese). Due to the Regional aspect of the role, there will be some travel required.

Why join PaperCut?

• We're guided by our values: Caring, Honest, Intelligent, and Nimble (CHIN). These values are not just a poster on the wall; they're how we build our Products and treat each other.

• We are a true Australian success story, still owned and run by our founder. We respect our history and have a clear long-term plan in place.

• We offer all permanent employees a Share the Success bonus, which is how our founders give back to the company.

• PaperCutters are involved in the day-to-day and strategic decisions through extended leadership groups, collaborative decision-making, and a genuine respect for our staff's knowledge and expertise.

• We have generous leave options, including up to 18 weeks of parental leave.

• This is a place for builders and contributors. It's an active workplace - relationships and connections matter - internally and with our channel and customers.

• We truly value inclusivity, with our Diversity, Equity, Inclusion and Belonging team managed by PaperCutters, not directed by the Leads.

The PaperCut Pledge:

Ghosting is for Halloween. As a proud 2025 Circle Back Initiative Employer, we commit to responding to every single applicant. Our hiring process is designed to be enjoyable, thorough, and fair, allowing you to show the best version of yourself.

Ready to trade your old code for code that saves trees? Apply now, the first coffee is on us.