Technical Customer Success Manager
1 week ago
At Qualtrics, we create software that the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. We are the creators and stewards of the Experience Management category, serving over 18,000 clients globally. Joining one of our nimble teams empowers you to set ambitious goals, work fast, solve complex problems through collaboration, and take advantage of rapid growth opportunities across retail, government, and healthcare. We put humanity, connection, and empathy at the core of business and invite you to join over 5,000 people worldwide who think that work is worth doing. Technical Success Manager Why We Have This Role The Customer Success Team is at the heart of Qualtrics. From initial onboarding to ongoing adoption, we help customers unlock value from our products and services. As trusted advisors, we help them achieve business objectives and recommend solutions to challenges they face. We are looking for resourceful individuals who dive into details, understand the tools our customers use, and enable long-term success. Our team is full of amazing talent and we're always looking for more. How You'll Find Success Technical Success Managers are Qualtrics experts who work with clients to realize the potential of the Qualtrics product. In this role, you will work with clients to understand their programs and objectives and leverage your technical expertise to build programs that drive adoption and value. You will deepen relationships with the clients you support, focusing on nurturing client service and delivering exceptional results. How You'll Grow Enhance your software platform knowledge and technical troubleshooting skills Build your creative problem‐solving and critical‐thinking skills to deliver actionable, scalable recommendations that improve the end‐to‐end customer experience for customers Develop critical customer relationship and communication skills to develop impactful, trusted relationships Things You'll Do Drive Customer Adoption and Optimize Programs Build, configure, and execute services that align to client objectives, strategic goals, and maximize client value Leverage customer usage data to deliver actionable insights & recommendations Develop a deep understanding of Qualtrics's service offerings to meet client needs, guiding them through use cases to drive program maturity Establish and maintain multi‐level stakeholder relationships to ensure customer health and support Serve as a platform expert, advising clients on high‐value usage and translating customer goals into tailored recommendations Act as a point of escalation for complex issues, championing customer needs internally and mobilizing resources for maximum impact Drive adoption of key platform features through demos and proof of concepts, leveraging best practices for implementation Work on front‐end configurations such as building dashboards, configuring surveys, and building out workflows within Qualtrics In‐person connection with customers, traveling on site as needed Collaboration & Cross‐Functional Partnerships Collaborate with Sales and Services teams to develop meaningful client relationships, aligned to the overall client
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Technical Customer Success Manager
1 week ago
Singapore Qualtrics Full timeAt Qualtrics, we create software that the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit,...
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Technical Customer Success Manager
2 days ago
Singapore Qualtrics Full timeAt Qualtrics, we create software that the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit,...
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Technical Customer Success Manager
1 day ago
Singapore Qualtrics Full time $60,000 - $120,000 per yearAt Qualtrics, we create software that the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit,...
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Customer Success Manager
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Customer Success Manager
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