Clinical Lead

Lead and provide executive-decision making in all clinical and programme matters in SBP, including overseeing and refining the delivery of trauma-informed social work, counselling, psychological services, and programmes to ensure high standards of case management, therapeutic work and programmes and services, with the objective of ensuring the safety and mental well-being of all residents in SBP and upholding quality of service delivery.

Social Work, Counselling, Programmes and Psychological Services

• Work with SW and Child Development Team Leads to manage, supervise and appraise their teams in service delivery of case work/counselling/psychological services/programmes/services to provide the best possible preventive, developmental and therapeutic interventions appropriate for each SBP resident.
• Develop and implement capability development plans for and with reportees, including development of work objectives and professional learning goals and activities.
• Collaborate with service teams to develop and refine policies, protocols and practices related to (i) Case Management, (ii) Family Services (iii) Programme Implementation (including Volunteer Management) (iv) Post Discharge Follow-up.
• Lead capability building by developing professional competencies for relevant staff members to meet service outcomes, including conducting in-house training programmes and/or coordinating external training platforms where necessary.
• Ensure timely submission of relevant reports and statistical returns (eg. RC5 reports, APDW, monthly reports, incident reports) on client-related information to various stakeholders, and identify key trends and gaps to recommend on service improvements.
• Recommend budget allocations for service teams based on client needs while ensuring financial prudence and good governance.

Development of Trauma-informed Care in SBP

• Lead the development of cultivating and sustaining a trauma-informed care milieu within the Home, using the TI-PBIS model and other suitable approaches.
• Supervise and provide guidance on TI-PBIS implementation
• Lead collaborations with multi-disciplinary team (i.e. Residential Care, Child Development and Social Work Teams) to integrate best clinical practices in day-to-day service operations at SBP.

Meeting Standards of Care

• Ensure implementation of good standards care in SBP and timely administrative submissions on client-related statistics and documentations.

Overall Administration and Operations

• Assist Head of Home during his/her absence to support operational staff teams to ensure smooth operations of the Home and to keep abreast of issues that may impair the operations and reputation of the Home.
• Recommend revisions to standard operating procedures (SOP) documents and key performance indicators to ensure continuous service improvements.
• Equip staff team with knowledge and skills to prevent and manage crises that may threaten the physical/ psychological safety and well-being of residents and staff in the Home. (e.g. mental health support, reflective practice, self-care)
• Ensure relevant documentation and periodical reports are made to authorities/ COF/ CICSC.
• Responsible for any other tasks assigned by Head of Home and Group Lead.

Competencies required

Functional/Technical Competencies

• Tertiary qualifications in Psychology, Social Work, Counselling or related discipline
• At least 5 years of experience in a similar role, with proven supervisory or management responsibilities in social service settings.
• Experience in working with vulnerable children and families will be an added advantage.

Generic Competencies

• Demonstrate personal integrity and accountability
• High level of emotional resilience and ability to manage crises in high-stress environments with composure and empathy
• Good communication and interpersonal skills
• Strong leadership qualities and skills to coach and build high-performance teams, with proven track record
• Strong analytical reasoning, writing skills and sound abilities in strategic planning