Clinical Lead

5 days ago

Singapore SG MEDICAL PTE. LTD. Full time

**Clinical Lead (Sleep Health)**:
**About the Role**:
We’re seeking a Clinical Lead (Sleep Health) to elevate the quality and consistency of our sleep therapy counselling services. You’ll guide a team of CPAP Counsellors, handle escalated patient cases, maintain clinical protocols, and play a key role in patient adherence, partnerships, and service outcomes.

This role blends leadership with hands-on experience — ensuring you remain connected to the real-world challenges faced by CPAP Counsellors, while steering the team’s clinical growth and effectiveness.

**What You’ll Be Responsible For**:

- Act as the primary escalation point for complex or high-risk CPAP cases
- Coach and mentor CPAP Counsellors to maintain high clinical standards
- Review and improve standard operating procedures for therapy counselling
- Contribute to resupply logic, patient adherence strategy, and partner education
- Represent clinical perspectives in partnerships and B2C campaigns
- Actively perform CPAP counselling duties periodically to maintain a strong understanding of frontline workflows, patient needs, and counsellor challenges

**What Success Looks Like**:

- 90% compliance with clinical counselling protocols
- < 5% backlog in escalated patient cases
- Timely and documented resolution of all clinical queries
- High satisfaction and confidence from the counselling team
- Strong alignment between counselling workflows and clinical standards

**You Might Be a Good Fit If You**:

- Are a trained healthcare professional (e.g. Respiratory Therapist, Nurse, Allied Health)
- Have good commercial experience
- Have experience in sleep therapy, CPAP support, or chronic care management
- Are confident leading peers and guiding care quality
- Enjoy collaborating across marketing, partnerships, and operations
- Understand patient adherence psychology and education tactics
- Are willing to rotate through CPAP Counsellor responsibilities occasionally (e.g. intake calls, therapy consults, resupply engagement) to stay grounded in day-to-day patient experience

**Tools You'll Use**:

- CRM (HubSpot or equivalent) to document escalations and patient notes
- Workflow platforms (e.g. shared calendars, ticketing)
- Resupply and patient management dashboards

**Bonus If You Have**:

- Experience setting up or revising healthcare SOPs
- Exposure to digital health platforms or clinical partnerships
- Interest in building educational content or webinars

**Why Join Us?**:
We’re a growing healthcare team supporting thousands of sleep therapy patients with a mix of digital counselling and clinical service. You’ll get the opportunity to shape standards, work across teams, and drive real outcomes in a lean, mission-driven environment.

Ready to lead with both heart and hands?

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