Shop - Automation Prompt Engineering Lead

Global Operations

TikTok Shop - Automation Prompt Engineering Lead

Location

:

Singapore

Employment Type

:

Regular

Job Code

:

A186853

Responsibilities

About the Team

Global E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Service and Support Center (SSC) is part of the GNE organization. Our mission is to provide world-class service and experience for customers, sellers and creators.

We are looking for a Prompt Engineering Leader to manage the Automation Prompt Engineering Team to fulfill the business' needs, and drive continuous improvement together with cross functional teams.

Roles & Responsibilities

• Lead and set the directions and experience evaluation metrics for the global automation operation team.
• Manage effective methodology to continuously find opportunities for automation experience improvement.
• Explore the experience gap by competitor analysis for creative optimization.
• Set strong collaboration with cross function stakeholders, and drive success globally.
• Optimize the existing workflow and improve the entire working efficiency within the team.
• Define the effective strategy based on scenario analysis and customer painpoints.

Qualifications

Minimum Qualifications

• Bachelor's degree or above is needed.
• 5+ years of related working experience in leading, managing automation experience design, with 3+ years of team management experience.
• Expertise in project design, data analysis, communication skills, driving for results and managing changes.
• Good understanding of large language models, AI-driven chatbot optimization.
• Strengths in problem shooting, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.

Preferred Qualifications

• Flexibility in cross time zones and regions' cooperation.
• Background in e-commerce and service will be a plus.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

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Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

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Diversity & Inclusion

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.