TikTok Shop

2 days ago

Singapore TikTok Full time

TikTok Shop - Automation Prompt Engineering Program Manager 6 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Responsibilities About the Team: E-commerce's Governance and Experience (GNE) is a global team responsible for maintaining a safe and trustworthy marketplace for users, sellers, and creators. Our goal is to ensure user satisfaction by implementing policies, rules, and systems that guarantee high-quality standards. The Service and Support Center (SSC), part of the GNE organization, is dedicated to delivering world‑class service and experiences to customers, sellers, and creators globally. We are looking for a Service Automation Prompt Engineer to drive model performance and SOP optimization to ensure continuous improvement in chatbot. Roles & Responsibilities: Expand the scenarios from traditional knowledge configuration to large language models. Tailor the qualified automation SOP based on business strategy and policy. Launch, release and verification of the automation solution in the chatbot. Operation and maintenance process management. Resolution effects monitoring, and opportunities finding for continuous optimization. Collaborate with algorithm and product teams to enhance chatbot solving capability, including modeling and feature capabilities, and make chatbot more capable of issue resolving. Qualifications Minimum Qualifications Bachelor's degree or above. Relevant experience in self-service, chatbot or automation‑related working experience. Expertise in project design, data analysis, communication skills, driving for results, and managing change. Strong in problem‑solving, issue‑resolution, working in a deadline‑driven environment, attention to detail, and multitasking. Prompt Engineer experience, and understanding or knowledge of large language models. Preferred Qualifications Additional certifications or advanced degrees related to automation or relevant fields. Highly organized and detail‑oriented with a proactive work‑style. Flexibility in cross‑time zone and regional cooperation. Experience in eCommerce marketplaces is a plus. About TikTok TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. We celebrate diverse voices and create an environment that reflects the many communities we reach. #J-18808-Ljbffr

  • Creative Designer

    1 week ago

    Singapore TikTok Full time

    Responsibilities About the Team: The TikTok Shop Creative Team is dedicated to crafting visual and UX designs that enhance the user experience on TikTok Shop for various campaigns, social media initiatives, and more. This design team consists of globally recognized visual designers, 3D specialists, motion designers, and UX designers. Our team members possess...

  • Creative Designer

    2 days ago

    Singapore TikTok Full time

    Responsibilities About the Team: The TikTok Shop Creative Team is dedicated to crafting visual and UX designs that enhance the user experience on TikTok Shop for various campaigns, social media initiatives, and more. This design team consists of globally recognized visual designers, 3D specialists, motion designers, and UX designers. Our team members possess...

  • Operations Manager Sea,tiktok Shop Smb

    1 week ago

    Singapore TikTok Full time

    Responsibilities TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa. About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris,...

  • Tiktok Shop Partner Development

    1 day ago

    Singapore TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to...

  • Content Designer

    5 days ago

    Singapore TikTok Full time

    Get AI-powered advice on this job and more exclusive features. Responsibilities About the Team Through clear, expressive writing, content designers build products that captivate and engage our viewers, and transform product features and concepts so that they're intuitive and easy to understand. You'll actively build relationships with stakeholders, including...

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    3 days ago

    Singapore TikTok Full time

    Responsibilities About TikTok TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa. TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and...

  • Data Scientist

    3 days ago

    Singapore TikTok Full time

    Overview Data Scientist - TikTok Shop (Trading Center)3 days ago Be among the first 25 applicants About the Team TikTok Shop is a content e-commerce business with international short video product as the carrier. It is committed to becoming the first choice for users to discover and purchase good products with affordable prices. TikTok Shop hopes to provide...

  • Data Scientist

    2 days ago

    Singapore TikTok Full time

    Overview Data Scientist - TikTok Shop (Trading Center) 3 days ago Be among the first 25 applicants About the Team TikTok Shop is a content e-commerce business with international short video product as the carrier. It is committed to becoming the first choice for users to discover and purchase good products with affordable prices. TikTok Shop hopes to provide...

  • Tiktok Shop

    3 days ago

    Singapore TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's purpose....

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    2 weeks ago

    Singapore TikTok Full time

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