Tiktok Shop

Responsibilities
About TikTok
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.
About the team
Ecommerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. We are looking for a User Education Writer to join our team to help improve and execute on our policy education projects and operations.
Responsibilities
- Responsible for developing high-quality, engaging, easily digestible and user-centric education content for sellers and creators in our global marketplaces.
- Create, publish, and maintain TikTok Shop educational information, including articles and visualised content (e.g. slides, infographics, videos) on internal and external channels with stakeholders.
- Design strategies to meet users where they are in their journey/lifecycle, bringing them the information they need, when they need it.
- Establish partnerships with global cross-functional teams, including PR, legal, strategy teams, product teams, and business leaders to build, standardise, and optimise overall policy operations.
- Utilise strategic tools, systems, and data to help the team analyse trends and deliver insights to define goals and improve overall processes to increase end user satisfaction.

**Qualifications**:
Minimum Qualifications
- BA/BS degree or an equivalent level of practical experience.
- 5+ years of work experience as a content strategist, instructional design, technical writer or similar.
- Exceptional writing and editing skills.
- Demonstrated ability to analyze data and use data to drive decision making.
- Passionate, self-driven, and curious to learn and able to work independently in a fast-paced environment.
- Proven track record for process optimisation and effective change management.
- Strong strategic thinking ability and able to propose complex solutions and clear explanations in writing.
- Outstanding organisational, communication, and project management skills with excellent attention to detail.
Preferred Qualifications
- Strengths in problem-solving, issue-resolution, working in a deadline-driven work environment, attention to detail, and multitasking.
- Proven ability to build effective relationships with cross-functional partners across geographies.
- Ability to effectively navigate and deliver in a fast-paced and ambiguous environment.
- International experience in the e-commerce industry is preferred.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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