Customer Service Manager

7 days ago

Singapore ONE SEVEN CONSULTING PTE. LTD. Full time $80,000 - $120,000 per year

We are seeking a Customer Service Manager (APAC) for our client in the design & engineering space expanding into Singapore. This position supports the Senior Strategic Business Development Manager and Account Managers across the Asia Pacific and Middle East regions, playing a key role in launching and growing operations in Singapore. With a strong focus on customer service, you'll be empowered to wear multiple hats, take initiative, and make a real impact from day one. If you thrive in dynamic environments and want to be part of a growth journey, this role is for you

Responsibilities:

  • Champion a culture of safety by maintaining 100% compliance with safety protocols
  • Collaborate with Account Managers to prepare accurate and competitive sales quotes
  • Manage incoming inquiries and convert them into actionable sales opportunities
  • Provide product-based pricing and quoting support to customers
  • Help achieve Service Center revenue goals through effective sales coordination
  • Assist in the setup of new customer accounts and support accounts receivable follow-up
  • Maintain accurate account records by coordinating with Sales and Service teams
  • Monitor order timelines, expedite deliveries, and manage inventory for timely fulfillment
  • Conduct proactive outreach to current and potential customers to drive growth
  • Build strong, trust-based relationships with both internal teams and external stakeholders
  • Deliver responsive technical and service support to customers and internal staff

Requirements:

  • Diploma or equivalent education required; degree preferred (especially in Engineering)
  • 5-10 years of industrial sales/customer service experience
  • Team player with strong customer service orientation
  • Ability to work well in a fast-paced, startup environment
  • Professional demeanor with customers and colleagues
  • Self-motivated with good organizational skills
  • Effective verbal and written communication
  • Solid math skills for basic and advanced calculations (including fractions and decimals)
  • Computer literacy in MS Word, Excel, email, and internet use
    Ability to quickly learn and use company systems

Interested candidates may email your resume to Alycia Lim )

We regret to inform that only shortlisted candidates will be notified.

Alycia Lim Hui Choo

EA License No.: 23S2032 | R

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