Duty Manager

2 weeks ago

NorthEast Region, Singapore Holiday Inn Express Singapore Serangoon Full time $40,000 - $60,000 per year

About the role

Join the team at Holiday Inn Express Singapore Serangoon as a Duty Manager. In this full-time role, you will play a key part in the day-to-day operations of our hotel, ensuring our guests receive a seamless and memorable experience. Located in the Serangoon North-East Region, this role will see you responsible for overseeing the front office and guest services teams.

What you'll be doing

  1. Manage the front office and guest services teams to deliver exceptional customer service
  2. Resolve any guest queries or concerns in a timely and professional manner
  3. Oversee the check-in and check-out process, ensuring efficient and accurate handling of guest reservations
  4. Assist with the management of staffing and scheduling to ensure appropriate coverage at all times
  5. Monitor and maintain the hotel's security and safety protocols
  6. Support the implementation of new processes and procedures to optimise hotel operations
  7. Provide regular feedback and recommendations to the Hotel Manager to drive continuous improvement

What we're looking for

  1. Several years of experience in a similar Duty Manager or Front Office Supervisor role within the hospitality industry
  2. Strong leadership and people management skills, with the ability to motivate and develop a team
  3. Exceptional customer service orientation and problem-solving abilities
  4. Excellent communication and interpersonal skills to liaise with guests and staff
  5. Familiarity with hotel management systems and technologies
  6. A passion for the hospitality industry and a commitment to delivering outstanding guest experiences

What we offer

At Holiday Inn Express Singapore Serangoon, we provide our employees with a range of benefits to support their wellbeing and career development, including:

  1. Competitive salary and bonus structure
  2. Comprehensive health insurance and wellness programmes
  3. Ongoing training and development opportunities
  4. Opportunities for career progression within the IHG group
  5. Team-building events and employee recognition schemes

Join our dynamic team and help shape the future of our hotel. Apply now

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