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Duty Manager

2 weeks ago

Central Region, Singapore Courtyard by Marriott Singapore Novena Full time $60,000 - $120,000 per year

JOB SUMMARY

Duties and Responsibilities

  • The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of Courtyard by Marriott.
  • Maintain an accurate record in the Duty Manager's logbook of items and incidents which may be of concern to the management and/or which may requires further attentions.
  • Recognizing department's top performers
  • Establishing guest satisfaction and to be able to strengthen business relationships with guests
  • Ensure the continuous learn and growth of associates within the front office department and to be able to identify future/potential leaders within the department

Other Functions

  • The Duty Manager will act personally with a member of Security for any Safe Opening in the hotel, following the security procedures and will record any of this action on the appropriate format.
  • In the event of fire ensure the overall co-ordination as per emergency procedure established. In the absence of Front Office Manager, the Night Duty Manager will call right away the appropriate persons; will ensure that each staff takes control of his/her duties during Fire and that the guests are well informed of the security measures to be taken.
  • Report to security any suspicious behaviour, luggage and altercations. All incidents must be recorded in the Duty Manager's Logbook.
  • Effectively use the results of Duty Manager's Logbook and all other guest feedback mediums to improve product and service delivery.
  • Develop and implement action plans based on results from the feedbacks given by associates
  • To champion upsell and Marriott Rewards campaign
  • To motivate and cultivate everyone in the team to be able to champion the upsell and Marriott Rewards campaign

JOB SPECIFICATION

Educational / Academic Requirements : High School, Diploma or Equivalent. College/University degree

Experience : Preferably 2-3 years experience in similar field

Specific Knowledge & Skills Required : Opera