Asst Manager/ Snr Executive, Programme Implementation

Company description:

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit

Job description:

Job Description

The jobholder is responsible for managing relationships with Service Providers (SPs) of Active Ageing Centres and other senior-related facilities and services, co-developing service improvement plans, building provider capabilities, and ensuring alignment with AIC's strategic goals. The role also involves surfacing ground insights to inform policy and programme development.

Service Engagement & Management

• Partner SPs to ensure alignment with AIC's strategic goals and service expectations.
• Conduct regular engagement sessions and reviews to understand challenges, capabilities, and developmental needs.
• Monitor performance and provide structured feedback.
• Public engagement to promote Healthier SG and Age Well initiatives

Co-Development & Action Planning

• Work with SPs to co-develop action plans that address gaps and improve service delivery.
• Collaborate with SPs to drive improvements toward agreed outcomes (service quality, participation, care integration).
• Partner SPs in identifying innovative practices that can be scaled or adapted.

Capability Building & Support

• Assess SP staff and volunteer capabilities; identify training and development needs.
• Connect SPs to resources, toolkits, and learning platforms to strengthen competencies.
• Encourage peer learning and sharing of best practices across providers.
• Conduct centre's expansion planning including site recce for centre's main or satellite sites.

Partnership Management

• Build strong, trust-based relationships with SPs, community partners, and relevant agencies.
• Act as a bridge between SPs and internal AIC teams to ensure timely follow-up and support.
• Surface ground insights to inform policy and programme development.

Data Analysis & Insight Generation

• Analyse service utilisation data, programme participation rates, and feedback metrics to identify trends and gaps.
• Use data-driven insights to inform engagement strategies, action planning, and capability development.
• Collaborate with internal teams to ensure data is accurately captured, interpreted, and translated into actionable recommendations.
• Present findings in clear, visual formats to support decision-making and stakeholder communication.

Job Requirements

• Degree in any discipline with at least 4 years of related working experiences, preferably in community/ social care sector

• Strong critical and creative thinking skills to resolve challenges and improve existing policy and processes

• Proficient in written, analytical and communication/articulation skills
• Highly motivated, independent and pro-active team player, with keen attention to detail

• Ability to multi-task in a fast-paced environment and to calmly handle challenging situations

• Confident and comfortable to work with all levels of internal and external stakeholders

• Strong analytical skills to interpret service data, identify improvement areas, and translate insights into strategic actions..
• Collaborative mindset and comfortable in co-creating solutions with diverse stakeholders.