Executive, Guest Service

2 days ago

Singapore Ascott International Management Pte Ltd Full time $35,000 - $45,000 per year

JD – lyf Guard (Guest Service Executive) - Permanent night

You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social spaces after work. You will report to the Senior (GSAM) or Chief lyf Guard (GSM).

Responsibilities

1. Look after the well-being of all guests from arrival until departure by:

a. Assisting lyf residents with their check-in (via mobile app or kiosk)

b. Encouraging members to download the DiscoverASR app to explore and interact with the lyf community

c. Explore the various functions of the app with residents

i. Mobile key, how to message lyf Guards, make ancillary purchases (if available)

d. Handling guest queries

f. Facilitating communication and requests

2. Ensure operational efficiency by:

a. Monitoring record of room availability using the hotel's property management system (PMS)

b. Ensuring that processes carried out adhere to corporate guidelines

c. Performing book-keeping activities whenever necessary

d. Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property – especially the social spaces

e. Handling walk-ins, emails, and phone inquiries

f. Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance when required

3. Create an inclusive and collaborative community by:

a. Noticing guest preferences and managing their profiles

b. Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives

c. Proactively interacting with guests to obtain constructive recommendations that will enhance their stay experience

Job Requirements

You are:

  • A dynamic and self-motivated with strong presentation, verbal and written communication skills

  • A passionate individual with a passion for entrepreneurial, tech, creative, and collaborative communities

  • One with knowledge of current trends and happenings

  • A people person and a do-er: be ready to get all hands-on

  • Someone with an attention to detail and possess the ability to anticipate and react to the needs of guests' demands

  • Tech savvy, able to pick up and use new systems and technology solutions easily

  • One with an exciting skill/talent (lyf skill) such as coffee making, bartending, singing, computer geek (plus point)

  • Willing to do 5-day work week shifts, including night shifts

  • Guest Services Executive

    1 week ago

    Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    **Responsibilities**: - Attend to guests’ needs and enquiries. - Handles checking-in and checking-out of guests. - Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stay **Requirements**: - Good interpersonal skills and positive working attitude - Service oriented - A good team player -...

  • Guest Services Executive

    5 days ago

    Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    Responsibilities Attend to guests' needs and enquiries. Handle checking-in and checking-out of guests. Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stay. Requirements Good interpersonal skills and positive working attitude Service oriented A good team player Work with passion, zest,...

  • Guest Services Executive

    1 week ago

    Singapore Pullman Singapore Orchard Full time

    **Guest Services Executive** The Guest Services Executive will demonstrate the essence of creating an exceptional guest journey. He/she is committed to taking care of the guests from the moment they arrive through to their departure. The Guest Services Executive will also actively participate in the ALL Loyalty Program. **What is in it for you**: -...

  • Guest Services Executive

    2 weeks ago

    Singapore Paradox Clarke Quay Full time

    Description Company Description Paradox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our...

  • Guest Services Executive

    2 weeks ago

    Singapore Paradox Clarke Quay Full time

    Description Company Description Paradox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our...

  • Guest Services Executive

    2 weeks ago

    Singapore NEW PARK PROPERTY PTE. LTD. Full time $30,000 - $45,000 per year

    The Guest Services Executive is to perform various aspects of the front office operations and demonstrates high level of service throughout the entire guest journey. To ensure that service quality aligned to brand standards and LQA guidelines. He/she will ensure ALL loyalty Program benefits are observed and enrol new loyalty members as required.Primary...

  • Guest Service Executive

    1 week ago

    Singapore PHOENIX OPCO PTE. LTD. Full time

    Are you currently working in a service based environment and looking to take your skills to one of the most exciting new brands to hit Singapore?Are you stuck in an office or a retail store, desperate to show the world how you can wow customers at every interaction?Do you dream of an ever changing, fast paced team environment where you get coaching and...

  • Executive, Guest Service

    2 weeks ago

    Central Singapore CapitaLand Full time

    About Us CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries. **Job Description**: Manage front office operations - Supervise team's...

  • Guest Services Executive

    2 weeks ago

    Singapore ibis, ibis Styles, ibis budget Full time

    Description Company Description Set amidst the Asian Medical Hub of Mount Elizabeth Hospital, Ibis Singapore Novena is located at the outskirts of Singapore’s city centre. The hotel is a 10‑minute walk from the United Square and Velocity Mall. It is a 15‑minute drive from the popular Orchard Road and the Central Business District. Job Description We...

  • Guest Services Executive

    1 week ago

    Singapore ibis, ibis Styles, ibis budget Full time

    Company Description Set amidst the Asian Medical Hub of Mount Elizabeth Hospital, Ibis Singapore Novena is located at the outskirts of Singapore's city centre. The hotel is a 10‐minute walk from the United Square and Velocity Mall. It is a 15‐minute drive from the popular Orchard Road and the Central Business District. Job Description We are looking for...