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B2B Technical Support Engineer

2 weeks ago

Central Region, Singapore People Profilers Pte Ltd Full time $80,000 - $120,000 per year

Job Reference: 939RW9W4

Responsibilities

Customer Support:

·       Deliver prompt and effective technical support to customers.

·       Assist customers in diagnosing and resolving issues.

AWS, Azure and Linux Expertise:

·       Demonstrate in-depth knowledge of the AWS & Azure platform and its services.

·       Utilize Linux proficiency for related tasks, including OS patching and system administration, Private and Confidential

·       System Monitoring

·       Implement and maintain system monitoring tools to track the health and performance of AWS & Azure resources and services.

·       Respond to monitoring alerts and take appropriate actions to address potential issues proactively.

Technical Collaboration:

·       Collaborate closely with cross-functional Onsite teams, including engineering teams, to resolve intricate issues and ensure timely solutions.

Documents Record:

·       Maintain comprehensive records of customer interactions, including detailed descriptions of issues, actions taken, and solutions provided.

·       Contribute to the development and enhancement of knowledge base articles and documentation to improve customer self-service options.

Issue Resolution:

·       Independently diagnose and resolve Level 1 support issues, adhering to service level agreements (SLAs).

·       Escalate complex or critical problems to Level 2 or Level 3 support teams when necessary.

·       Ensure thorough follow-up with customers to guarantee issue resolution and customer satisfaction.

Requirement

·       Minimum Diploma in Computer Science, Information Technology, or a related field, or equivalent experience.

·       Minimum of 1 year of experience in technical support or system administration.

·       Proven experience with AWS and/or Azure cloud services.

·       Strong knowledge of Linux and Windows operating systems.

·       Experience managing and troubleshooting Active Directory and related services.

·       Strong communication and interpersonal skills.

·       Ability to work independently and within a team

·       Familiarity with ITIL practices and ticketing systems.

·       Excellent troubleshooting and problem-solving skills.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Interested applicants may wish to email your resume in a detailed Word format to 

We regret that only shortlisted candidates will be notified.

Lim Siew Giok (Gianne)

Registration Number: R

People Profilers Pte Ltd

EA License Number: 02C4944

Tel:

20 Cecil St, #08-09, PLUS Building, Singapore 049705