Technical Support Engineer

6 days ago

Central Business District, Singapore Toku Full time $104,000 - $130,878 per year

We are seeking a highly motivated and technically proficient individual to join our company as a Technical Support Engineer. As a vital member of our team, you will be responsible for promptly addressing customer issues and providing support while playing a key role in developing and optimizing customer support processes. The ideal candidate is a problem solver with exceptional communication skills, a strong technical background, and a passion for delivering outstanding customer experiences.

  • Provide support for all technical queries from customers related to Toku's multi-product platform via email and other asynchronous channels.
  • Diagnose and resolve technical issues related to call routing, IVR flows, integrations (CRM, ticketing systems), APIs, and platform configurations.
  • Collaborate with cross-functional teams, such as Product Development, Engineering, and Sales, to ensure effective issue resolution and timely customer feedback.
  • Identify recurring issues and propose solutions or escalate them to prevent or minimize future occurrences.
  • Help develop, document, and continuously improve support processes, ensuring efficiency, consistency, and scalability.
  • Assist in training new team members on support protocols, product knowledge, and troubleshooting techniques.
  • Proactively gather customer feedback and insights to improve our products, services, and overall technical support experience.
  • Maintain detailed records of customer interactions, inquiries, complaints, and resolutions using our CRM system.
  • Collaborate with the product development team to relay customer feedback and contribute to the improvement of our products based on user needs.

  • Proactively stay well-informed with the different product releases, project timelines, and company/team updates to ensure the accuracy and relevance of information shared with customers or team members

  • Strong understanding of VoIP, SIP, WebRTC, and cloud telephony concepts.

  • Experience with contact center platforms (e.g., Genesys Cloud, Five9, Talkdesk, NICE CXone, Amazon Connect).
  • Familiarity with APIs, scripting (Python, JavaScript, CURL commands), and cloud infrastructure (AWS – Debugging & troubleshooting using CloudWatch).

  • The capability to evaluate and focus on in-depth problem analysis of Toku's products and their integration into enterprise-wide mixed environments, as well as replicate and detail for referral to Senior Support where required

  • Familiarity with features, troubleshooting techniques, and administration tasks on Microsoft Windows is good to have.

  • Working experience with the following: Help Center/knowledge bases, Microsoft Teams is an advantage.
  • At least 2 years of experience in a technical software environment. Preferably within a startup or fast-paced environment.
  • Excellent written and verbal communication skills, with the ability to convey complex technical information in a clear and understandable manner.
  • Detail-oriented with exceptional organizational and multitasking abilities to manage multiple customer inquiries simultaneously.
  • Familiarity with CRM software and support ticketing systems (Atlassian – Jira)
  • Ability to work independently and collaboratively within a team, demonstrating a proactive and self-motivated attitude.
  • Ability to work shifting schedules

  • Technical Support Engineer

    1 week ago

    Central Business District, Singapore Toku Pte Ltd Full time

    Diagnose and resolve technical issues related to call routing, IVR flows, integrations (CRM, ticketing systems), APIs, and platform configurations. - Collaborate with cross-functional teams, such as Product Development, Engineering, and Sales, to ensure effective issue resolution and timely customer feedback. - Identify recurring issues and propose solutions...

  • Technical Support Officer

    1 week ago

    Central Business District, Singapore SEARCH INDEX PTE LTD Full time

    Technical Support / Machinery Asset Management Exp - No Exp Welcome - Rotating Shift Job Scope: - Support the management in resource planning, tracking of revenues and expenditures - Manage all admin works for the Asset Management System - Coordinate with various teams to manage all Assets’ information (e.g. Asset Register, SOP, Reports, etc.) - Assist...

  • IT Support Engineer

    2 weeks ago

    Central Business District, Singapore Toku Pte Ltd Full time

    **About Toku** At Toku, we create enterprise cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation in APAC markets and enhance their CX with mission-critical cloud communication solutions. Toku combines...

  • Technical Support Engineer

    6 days ago

    Central Region, Singapore ONE VOGUE PTE. LTD. Full time $3,000 - $3,500 per year

    Technical Support Engineer - L15 days (Mon-Fri)Location: UbiBasic Salary: $3000 - $3500Responsibilities:Provide timely technical support and assist customers in troubleshooting issues.Diagnose and resolve Level 1 problems, escalate complex cases (L2) when needed.Follow up with customers to ensure successful issue resolution and satisfaction.Document support...

  • Technical Support Engineer

    6 days ago

    Central Region, Singapore Adecco Personnel Pte Ltd. Full time $104,000 - $130,878 per year

    --The Opportunity: Adecco is partnering with a global renowned Filtration System Manufacturer searching for a Technical Support Engineer to join their organization. This position will provide end-to-end technical support that covers compliance requirements, filtration precision/efficiency standards, production selection and technical solution design. The...

  • IT Support Engineer

    3 days ago

    Central Business District, Singapore Information Development Singapore Full time

    **業務内容** - Duties and responsibilities: - Provide IT support during major campaigns (e.g. Power Shutdown) or peak periods - Prepare service reporting and helpdesk call record with Servicenow - Resolve enquiries or/and issues, ensuring proper follow up & case closure - Direct unresolved issues to the next level of support personnel. - Determine the...

  • Technical Writer

    3 days ago

    Central Business District, Singapore Star Information Systems Pte Ltd Full time

    **Star Information Systems is looking for the best qualified local Technical Writer talent to strengthen our Singapore-based Research & Development (R&D) team.** **Job description** Our R&D team is looking for a highly qualified Technical Writer to strengthen our local capacity. This is your opportunity to join a compact, experienced, and very agile team...

  • Vp of Engineering

    7 days ago

    Central Business District, Singapore Toku Pte Ltd Full time

    **VP of Engineering** Toku’s mission is to help companies engage with their customers efficiently. We have helped companies move all their voice communications to the cloud and recently embarked on creating products that help companies enhance customer experience at scale. We are proud of the culture we have built, one where Toku employees are inspired to...

  • Technical Support Engineer

    6 days ago

    Central Region, Singapore Stafflink Services Pte Ltd Full time $80,000 - $120,000 per year

    Location: AlexandraMonday - Friday: 8.30 AM PMOur client provides advanced technology solutions in electronics and IT equipment, supporting businesses with reliable products, technical services, and customer-focused innovations.Key ResponsibilitiesProvide pre-sales consultation and technical support, addressing customer inquiries promptly and...

  • Technical Support Engineer

    6 days ago

    Central Region, Singapore Search Personnel Pte Ltd Full time $3,500 per year

    Position : Technical Support Engineer (IT/Electrical/Electronic) with CommissionLocation : UbiWorking hours : Monday - Friday 8.30am to 6:00pmSalary (commensurate with experience) : Up to $3500 + Commission + 14 Days Annual Leave + Variable BonusDuration : PermanentIndustry : Industrial Equipment SupplierMain Responsibilities:Handling technical support cases...