Front of House Executive

2 days ago

Central Region, Singapore LEVEL PTE. LTD. Full time $4,000 - $6,000 per year

About Us

LEVEL is Singapore's leading Strength & Conditioning fitness studio. We deliver expert coaching and foster a strong sense of community.  Our studio is a place where clients feel welcome; where clients are supported and inspired to train with purpose and consistency.

About the Role

We're looking for people who are passionate about fitness, wellness, and boutique studio culture to join our Front of House team.

Your primary responsibilities include:

  • Being the first point of contact for all clients and visitors — we want you to set the tone for a warm, professional, and welcoming environment, and foster a strong sense of community among clients;
  • Managing daily front desk operations, including client check-ins, bookings, enquiries, and payments;
  • Overseeing membership administration and client records;
  • Handling retail sales and stock management;
  • Ensuring studio presentation, cleanliness, and readiness;
  • Supporting the coaching team in delivering an exceptional client experience;
  • Attend weekly meetings to report and share findings.

In addition, you would also be responsible for the following two areas:

1. Group Classes Management – Scheduling & Client Relationship:

  • Work with the Head Coach to evaluate and adjust class schedules;
  • Update schedules in MindBody Online (MBO) system;
  • Monitor class bookings and waitlists;
  • Move clients from waitlists and communicate updates;
  • Track class performance metrics and suggest improvements;
  • Build and maintain relationships with group class clients;
  • Engage and integrate new clients into the LEVEL community;
  • Encourage trial clients to convert to regulars;
  • Upsell class packs or memberships in a warm, service-led manner.

2. Market Insight & Awareness:

  • Monitor class trends, pricing, and offerings in the health & fitness industry;
  • Track new promotions and shifts in client expectations;
  • Become a mystery shopper and share learnings with the team to inform programming and marketing.

Requirements

  • A people person — friendly, professional, and able to build rapport with clients and partners
  • Basic qualifications of N-level, O-level, Diploma, or minimum 1 year experience in the fitness industry.
  • Able to communicate clearly in English, both written & spoken.
  • Proficient in standard office productivity apps (Microsoft Office/Excel/PowerPoint, their Google equivalents, etc).
  • Organised and detail-oriented.
  • Proactive and comfortable taking ownership of tasks and outcomes.
  • Curious and commercially aware — you enjoy learning what makes competitors and clients tick.

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