Ops Support Executive

3 days ago

Central Region, Singapore Alphaeus Pte Ltd Full time $40,000 - $80,000 per year

Job responsibilities:

  • Perform troubleshooting for client platform related problems.
  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
  • Perform service request related to client platforms.
  • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
  • Involve in client platform implementation/upgrade project.
  • Perform follow-up with vendor on replacement of hardware.
  • Perform asset management & update asset records.
  • Perform user account management (eg. Create password, reset & delete)
  • Perform local server administration to facilitate software distribution & patch management service.
  • Manage client platform implementation / upgrade project.
  • Ensure service level meet requirement.  Propose and implement action plan when required.
  • Established facility management standards/best practices to ensure operation consistency across project / facility management teams
  • Support hardware refresh cycles and device replacement
  • Participate in device migration initiatives
  • Support migration scheduling, user communications, and post-migration validation

Requirements:

  • Diploma/ Degree in Information Technology, Electrical / Electronic, Information Systems or equivalent discipline
  • 2 years of relevant working experience in desktop support skills in Microsoft Operating Systems, Microsoft Office, Outlook and desktop productivity tools
  • Good project management and analytical skills with the ability to manage multiple priorities within targeted time-frames and maintaining high levels of professionalism at all times
  • Good customer service skills
  • Resourceful, independent, responsive and pro-active.
  • Excellent written, verbal communication and presentation skills with the ability to effectively communicate with all levels.
  • Ability to build and maintain positive working relationships across projects, control teams & customers.

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