Regional Support Engineer Aerospace

2 weeks ago

Singapore Good Job Creations (Singapore) Pte Ltd Full time $90,000 - $120,000 per year
[Job ID: ]

Responsibilities
  • Provide Technical Assistance for airlines/operators/MRO's for Wheels & Brakes.
  • Take the lead on all Wheel/Brake technical queries for the South Asia region as they are received into the Customer Support Center through Safran LS ConeCT database.
  • Ensure responses follow-up/traceability and performance with Velizy based PSE team, as needed.
  • Interface across applicable Airlines/MRO repair shops and/or affiliated engineering departments, on behalf of PSE team, as appropriate.
  • Support the regional CSM on MOP's, reports and any other special requirements as deemed necessary.
  • Support regional CSMs (Customer Support Managers) with KPI's, reports and any other requirements as required.
  • Support Commercial team customer queries - ie parts search, interchangeability.
  • Identity with CSC and commercial support teams key dissatisfaction drivers (vs. competition) that require support.
  • Provide key regional interface with W&B Repair facilities to develop in-service technical database for PSE.
  • Develop and monitor unscheduled removal database for PSE with major Airlines/MRO.
  • Work closely with PSE team to maintain accurate and timely support communication around complex technical issues.
  • Help PSM/PSE to support any action to contribute to "OTD" performance with the Airlines/MRO, in case of shortage.
  • Any other ad-hoc duties assigned.
Requirements:
  • Minimum Degree in Engineering or Aerospace related disciplines.
  • 5 years of aerospace and aircraft related experience, preferably in breaking and landing systems.
  • Proficiency in Microsoft Office (Word, Excel, Powerpoint), PowerBI, ConECT, Technical publication documents.


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