Cans Apac Product Technical Support

**Collins Aerospace**, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. We’re connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

Within the IMS Commercial Aviation and Networks Solutions (CANS) Business Unit we connect aviation community stakeholders and airlines with intelligent data service solutions to enable the connected aviation ecosystem.

**Role Summary**

We are seeking an individual contributor with the business title **CANS APAC Product Technical Support **to be based in Singapore. This role will primarily support Vietnam and when required the APAC region. Hence, proficiency in the Vietnamese language is a requirement.

**Responsibilities**:

- Deployment of CANS products and services in Vietnam and across APAC - collaborating with product managers, internal engineering teams, shared services teams, and partners / subcontractors etc.
- Managing multiple customer facing implementation projects/tasks simultaneously
- Operations support - working closely with customers, our Global Service Desk, internal technical teams, product managers
- Customer satisfaction - working closely with customers conducting regular service reviews, providing information about our products / services
- Incident Management - interface with customers and internal teams, providing support to the Global Service Desk in information gathering, root cause analysis, SLA reporting for customers
- Performing any other duties related to overall customer service
- Providing support in the development of materials and information for customers to address enquiries and ensure smooth customer service
- Maintaining knowledge of Collins organization and products to provide the appropriate information and support to customers

**Job Requirements**
- 8+ years technical experience
- 5+ Years of experience with airline operations processes / aerospace industry experience
- Business level English and Vietnamese language (written and spoken) due to market coverage i.e. Vietnam
- Degree in Engineering or Software Programming
- Proficiency in MS Visio, MS Excel, MS Word, PowerPoint
- Excellent time management and independent decision-making skills
- Effective verbal and written technical communication skills
- Strong interpersonal and customer support skills
- Self-motivated and proactive

**Preferred Qualifications**
- Project Management PMP / AGILE certification
- CCNA/ITIL Certification
- Proficiency in tools such as Nexus/ ServiceNow / SmartSheets
- Experience with messaging systems / protocols / messaging formats

**Collins Aerospace Diversity & Inclusion Statement**:
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.