Product Support Engineer

4 days ago

Singapore CloudM Full time

**Product Support Engineer**:
Product Support Team

Based in the APAC region, the Product Support Engineer will join a dynamic team of Engineers who specialize in providing high-quality support of the CloudM product suite to clients across the globe, ranging from organizations with many thousands of staff to small businesses supporting a handful of employees.

Full training will be provided on all CloudM products. As a Product Support Engineer, you will be expected to get your product technical knowledge up to speed rapidly and be self-sufficient in managing your workload with little supervision.
As part of ongoing check-ins with line management, progression to 3rd line will be reviewed on an ongoing basis throughout the year.

**What you’ll do**:

- To own and maintain your ticket queue.
- Take ownership of Incidents & Requests regarding the CloudM Product Suite.
- Schedule conference calls or Webex sessions to diagnose customer issues
- Liaise with other members of the PS Team, Product Specialists & development to ensure tickets are resolved within SLA
- Contribute to existing knowledge base repository where appropriate
- Must be flexible in regards to start and end times within core hours
- Contribute to the continual improvement of service & product
- Weekend work is a requirement

***:
**Key Skills**:

- Technical expertise in supporting software products
- Demonstrable experience in a customer-facing service desk role
- Good people skills
- Analytical and problem-solving experience
- Able to convey a clear message to people at all levels of seniority both verbally and in writing, often in video conferencing situations
- Excellent communication skills
- Confident and enthusiastic with a positive “can do” approach
- Excellent customer service (part of the CloudM culture)
- M365 and/or Google Workspace admin experience

***:
**Desirable Skills**:

- Experience within a technical service desk
- Experience with Zendesk Service Desk or other ITSM solutions.
- Experience in SaaS/IaaS
- Knowledge of Exchange/Office 365, Google Workspace, Lotus Notes, Novel Groupwise, or Zimbra would be highly desirable.

***:
**What you’ll get**:
In addition to the competitive salary (see our “Fair pay. Done right” commitment below), you’ll get private health insurance and company contributed pensions as standard.

We have a multitude of other benefits, including a market leading parental leave policies, unlimited paid holidays, regular opportunities to attain industry recognised training and access to a discounts and rewards programme (including discounted gym membership). We've also recently announced our Work From Anywhere policy

You’ll be invited to the bi-annual international company ‘kick off’ conferences, which are a great chance to meet your colleagues that you don’t see everyday.

**Location**:
Remote - APAC

**So what’s next?**:
**About Us**:
We have a brilliant team of more than 80 people in locations such as Manchester, Europe, USA and APAC. We’re still growing, and that means we need more brilliant people who share our ambition to join our team.

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

  • Electrical Systems Technical Specialist

    2 weeks ago

    Singapore beBeeelectrical engineer Full time $80,000 - $120,000

    Job Title: Electrical Systems SpecialistAn Electrical Engineer plays a vital role in the conceptualization, design, and development of electrical engineering projects.This position involves performing prototype testing, troubleshooting, and compiling detailed analysis reports. The successful candidate will be responsible for generating electrical schematics...

  • Desk Site Support Engineer

    2 weeks ago

    Singapore IT Support Full time

    We're looking for **Desk-site Support Engineer** in Singapore With the following requirements/skills: Basic network skill - W10 - Office 365 - Active directory - Language : English Soft skills: - Takes / shows initiative - Can work independent and is also a team player - Takes responsibility **Contract duration**= 12 months (Extendable) **Location**:Great...

  • Fullstack Engineer

    2 weeks ago

    Singapore Support Full time $150,000 - $200,000 per year

    About ParadexParadex isn't just another decentralized exchange—it's a Super App. We've combined three powerful financial primitives: Exchange, Asset Management, and Borrow/Lend Markets, all seamlessly composable and accessible through one unified account that uses your entire portfolio as collateral, including any spot and derivative assets. Trade, earn,...

  • Product Quality Assurance Executive

    2 weeks ago

    Singapore beBeeTechnical Support Full time

    Product Quality Assurance Professional Job Description: Perform thorough product inspections and testing to ensure conformity with industry standards. Prepare comprehensive reports on product performance, test results, and corrective actions taken. Investigate product issues, identify root causes, and recommend or implement improvements. ...

  • Senior Process Engineer

    4 weeks ago

    Singapore The Chemical Engineer Full time

    Wood is currently recruiting for a Process Engineer with extensive experience in the pharmaceutical and bio-pharma industry to support our growing operations in Singapore. You will be responsible for ensuring that process engineering activities on assigned projects are executed within budgeted manhours and approved schedules, in compliance with project...

  • Senior Mechanical Design Specialist

    1 week ago

    Singapore beBeeMechanical Engineer Full time $90,000 - $120,000

    Job OverviewXnergy is a multi-VC funded and Sovereign-backed power solutions company, pioneering high-power universal contactless charging for global electrified mobility.We were voted a APAC 25 company in 2020 by Cleantech Group, recognizing our potential to make a significant impact in the next five-to-ten years.Our HQ is based in Singapore, with plans to...

  • Senior Mechanical Design Specialist

    5 days ago

    Singapore beBeeMechanical Engineer Full time

    Job Overview Xnergy is a multi-VC funded and Sovereign-backed power solutions company, pioneering high-power universal contactless charging for global electrified mobility. We were voted a APAC 25 company in 2020 by Cleantech Group, recognizing our potential to make a significant impact in the next five-to-ten years. Our HQ is based in Singapore, with...

  • Lead Manager, Payments Acquiring

    2 weeks ago

    Singapore Product Full time $80,000 - $120,000 per year

    Get to know the TeamThe Payments Experience product team is responsible for payment and funds flow experience of the Grab apps as well as online & offline acceptance of GrabPay payment methods. We aim to build the best, most innovative payment products, making a meaningful impact on the lives of our consumers.The team comprises a diverse group of individuals...

  • Systems Optimization Expert

    4 days ago

    Singapore beBee Engineer Full time $80,000 - $120,000

    Role Description:">">We are seeking an Engineer to join our team, responsible for monitoring and maintaining critical information-communication systems.">">About the Role:">As a key member of our team, you will work alongside fellow engineers to ensure the reliability and functionality of our communication systems. Your expertise in advanced technologies...

  • Product Support Engineer

    3 days ago

    Singapore Rapsodo Full time

    Are you a talented engineering graduate with a passion for embedded systems, computer vision, and machine learning? We have an exceptional opportunity that will kickstart your career and provide you with invaluable experience as a Product Support Engineer. Join our innovative team and contribute to cutting-edge technology solutions while honing your skills...