Regional Support Engineer

2 days ago


Singapore ORIENTAL AVIATION INTERNATIONAL PTE. LTD. Full time

**Roles & Responsibilities**
- Provide Technical Assistance for airlines/operators/MRO's for Wheels & Brakes.
- Take the lead on all Wheel/Brake technical queries for the South Asia region as they are received into the Customer Support Center through ConeCT database.
- Ensure responses follow-up/traceability and performance with Velizy based PSE team, as needed.
- Interface across applicable Airlines/MRO repair shops and/or affiliated engineering departments, on behalf of PSE team, as appropriate.
- Support the regional CSM on MOP's, reports and any other special requirements as deemed necessary.
- Support regional CSMs (Customer Support Managers) with KPI's, reports and any other requirements as required.
- Support Commercial team customer queries - ie parts search, interchangeability.
- Identity with CSC and commercial support teams key dissatisfaction drivers (vs competition) that require support.
- Provide key regional interface with W&B Repair facilities to develop in-service technical database for PSE.
- Develop and monitor unscheduled removal database for PSE with major Airlines/MRO.
- Work closely with PSE team to maintain accurate and timely support communication around complex technical issues.
- Help PSM/PSE to support any action to contribute to "OTD" performance with the Airlines/MRO, in case of shortage.

**Job Requirements**
- Minimum Degree in Engineering or Aerospace related disciplines.
- Minimum 5 years of aerospace and aircraft related experience.
- Speaking proficiency in French would be advantageous.

**Special Qualifications, Knowledge & Skills**
- Proficiency in Microsoft Office (Word, Excel, Powerpoint), PowerBI, ConECT, Technical publication documents.
- Effective communication skills including both verbal, written and presentation.
- Capability of initiating action to solve Day to Day issues without constant direction.
- Able to work in a team to achieve Team KPI in a high fast pace environment
- Detailed & meticulous



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