Customer Service Officer

2 days ago


Bishan, Singapore F1 Recreation Pte Ltd Full time $30,000 - $60,000 per year

Responsibilities:

A) Primary Role

  • Responsible for all service order updates.
  • To send out necessary quotation to customers upon request.
  • To keep record of all quotations, correspondence and replies.
  • To keep and store all relevant clientele information.
  • To report directly to superior.
  • To receive incoming calls for service and to liaise with respective departments for follow-up.
  • To schedule service calls for repair/spare parts replacement.
  • To retrieve email for confirmation of quotations for repair/spare parts.

B) Secondary Role

  • Responsible for all warranty & non-warranty parts ordering and ensuring their arrival.
  • To submit a service order for invoicing after the job is completed.
  • To request a quote for spare parts for a competitor's brand and follow up.
  • Assist to manage the spare parts room.
  • To prepare packing list and commercial invoice for overseas shipment

Requirements:

  • Minimum Diploma in any field
  • At least 1-2 years of relevant working experience in coordinator/customer service/admin roles.
  • Applicants without academic but with work experience may apply
  • On job training provided


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