Customer Service cum Operations Executive

1 week ago

East Region, Singapore Soonest Express (S) Pte Ltd Full time $40,000 - $80,000 per year

Responsibilities:

  • Handling Customer's inquiries and ensure to comply with operation procedures and Preparing quotations and proposals.
  • Ensuring company announcements, products, services, rates, policies, and operational changes are communicated to customers on a timely basis.
  • Handle Shipment – process documentation, manifest, invoices, cost capturing
  • Coordinate with airlines and co-loaders to arrange for space booking
  • Coordinate with customers, vendors, carriers, warehouse, and transport sub-contractors, collection of goods with the traffic controller
  • Liaison and Attending to Customs, Agents, and Government Authorities enquires
  • Ensure full compliance with customs and airport regulations
  • Ensures SOP alignment to customer expectations and company's agreed standards of performance.
  • Support the Sales Department in quoting, liaising, and following up.
  • To promote our service to new clients.
  • Handling of permit declaration in timely and accurate handling of all tradenet declarations and submissions.
  • Ensure Costing and billing are completed timely and files are closed correctly within a given timeframe.
  • Operations to assist and work closely with the warehouse.
  • Accomplish any other ad hoc basis work on administrative duties assigned by the Manager.

Requirements:

  • Experience in freight forwarding will be an added advantage
  • Possess sound knowledge of permit declaration would be an added advantage
  • Knowledge of CCN/ Customs Regulations will be an added advantage
  • Must be able to work towards deadlines and according to SOPs and KPIs.
  • Proficient in MS Office and Excel applications.
  • Good working attitude, hardworking and able to perform under pressure, and ability to multi-task
  • Team player and able to work independently with minimal supervision
  • Applicants should be Singaporean Citizens/PR

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