Improvement Executive

Main Purpose of Job:

We are seeking a detail-oriented and proactive Business Continuity and Operational Improvement Executive to support our company's business continuity planning and operational efficiency initiatives. The Business Continuity and Operational Improvement Executive will work closely with the Head of Operations to lead and manage the development and implementation of the company's Business Continuity Plan (BCP), alongside operational improvement projects. This will involve working closely with stakeholders across all levels of the organisation to identify and assess risks, develop strategies for mitigating those risks, and ensure the organisation is prepared to respond to and recover from disruptive events.

In addition to business continuity, you will contribute to operational improvement initiatives through project management that drive continuous efficiency gains.

Key Responsibilities of the Job:

• Coordination of the Business Continuity activities for Asia and Middle East with key stakeholders to ensure the business remains resilient and well prepared in the event of continuity challenges.
• Maintain the Business Continuity Plan in supporting Department Heads with their planning efforts
• Maintain the Business Impact Analysis plans, including an assessment of priority processes.
• Lead the Asia and Middle East Strategic Recovery Team.
• Engage with stakeholders to provide updates, understand possible threats and identify resolutions.
• Identify and assess risks to the organisation and its operations.
• Develop strategies for mitigating risks and ensuring the continued operation of critical business functions.
• Regularly review and work with departments to update their Business Continuity Plans, to ensure it remains relevant and effective.
• Support the Group Business Continuity and Operational Resilience Team in testing and exercising of the BCP, to ensure the organisation is prepared to respond to and recover from disruptive events.
• Provide regular updates to senior management on the progress and effectiveness of the BCP.
• Support the audit process by providing necessary documents and facilitating actions based on audit findings.
• Support the Group Business Continuity and Operational Resilience Team in organising annual scenario testing exercises for the Asia and Middle East Strategic Recovery Team (SRT) and key employees.
• Provide Business Continuity induction training for new joiners.
• Involves proactively thinking and preparing business continuity communications and updates for Asia and Middle East offices as needed.
• Act as the primary contact point for the wider SJP UK Business Continuity Team regarding Business Continuity matters.

Operational Improvement:

• Assist with operational improvement projects and contribute to planning, execution, and progress tracking to ensure successful outcomes.
• Organise project meetings, including scheduling, preparing agendas, and taking minutes.
• Support communication with stakeholders and team members to facilitate project progress and ensure alignment with improvement goals.
• Arrange sessions with Partner businesses and key stakeholders for the purpose of understanding their processes and what areas could be more operationally efficient.
• packs on learnings following engagement with Partner businesses to understand / improve processes
• Support in data compilation for reporting purposes
• Engage users on requests and coordinate resources
• Empower users to make department-level changes independently

Projects

• Other tasks as assigned by the Head of Operations.

Requirements of the Job

Job Knowledge:

• Working experience in Business Continuity Management an advantage
• Problem assessment
• Problem solving
• Interpersonal skills
• Oral and written communication skills
• Ability to work independently and as part of a team
• Report and document preparation
• Prioritisation
• Planning
• Detail oriented
• Proficiency in spreadsheet preparation and data analysis
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)