Claims Executive

Crawford & Company - Asia  Singapore

Are you looking for a global company with footprints across Asia? Do you want to be a part of a collaborative and creative team? Interested in taking your career to the next level?

Crawford & Company is seeking a Claims Executive to be based in Singapore.

What to look forward to?

The Claims Executivewill be responsible in investigating, and settling various property, casualty and Workman Injury Compensation claims promptly. You will also have the opportunity to work with established authority on moderate-to-difficult claims, review coverage, determine liability and compensability, secure information, and settle claims utilizing claims best practices.

This role will report to our team in Singapore and may involve additional duties as business needs arise.

Your Responsibilities

• Process and verify new claims
• Manage settlement of claims
• Update client status and policy information
• Assess claims and negotiation settlement
• Identify fraudulent claims
• Adhere to strict service level standards
• Resolve enquiries from customers and escalate issues or complaints
• Keep records accurate and up to date
• Provide quality customer service and handle customers' enquiries
• Request financial payments externally
• Uphold Crawford's ethics and values

What are we looking for?

• Bachelor's degree or diploma in any field
• At least 1 year of working experience in handling property and/or casualty claims and workman injury compensation
• BCILA (Malaysia) and CGI (Singapore) qualifications desirable
• Written and spoken proficiency in English is compulsory
• Proficiency in both written and spoken Mandarin is desirable
• Knowledge of insurance industry and relevant regulation is ideal, with knowledge of all aspects of the operations such as policy wordings, end-to-end claims administration, claims adjudication and claims registration functions.
• Exceptional communication skills, with the ability to articulate ideas clearly and demonstrate tact and diplomacy while respecting local cultures and customs.
• Strong analytical and decision-making capabilities, enabling accurate analysis of information and problems, and the ability to make sound judgments and timely decisions.
• Proficient in managing a diverse workload and adapting to the evolving business needs of a customer-centric operation; must be flexible in working shifts as required.

Why Crawford?

We are people taking care of people. It's that simple. At Crawford, we treat our clients' policyholders like our own, helping to restore lives, businesses, and communities at all points of the claims management process. Combining a legacy of over 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted in our commitment to putting people first.

We are guided by our collective values system: to RESTORE is part of everything we do.

At Crawford, we:

• Respect our culture of integrity and ethical behaviour, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
• Are Empowered to advance the company mission and take ownership of our individual career progression.
• Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
• Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
• Are One Crawford, embracing a global mindset that's inclusive, agile, mission-focused, and customer-focused.
• Give Recognition, participating in an environment where people are rewarded for jobs well done.
• Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.

We believe in leading by example – at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision, and values. Learn more at

In addition to a competitive salary, Crawford offers you:

• Career advancement potential locally, regionally, and internationally in more than 700 locations in 70 countries
• On-going training opportunities through every stage of your career

Crawford & Company is an Equal Opportunity Employer and embraces Diversity and Inclusion.

Apply today We're looking forward to your application.