Regional Account Manager
2 weeks ago
Client Relationship Management:
- Serve as the primary point of contact for clients, nurturing long-term, trust-based relationships.
- Build and maintain relationships with multiple stakeholders beyond the primary contact to maximise account penetration.
Strategic Account Mapping:
- Conduct in-depth account mapping and breakdown of business units to ensure seamless alignment with regional and global teams.
Quarterly Business Reviews (QBRs):
- Prepare and lead comprehensive QBRs that detail strategic insights, performance outcomes, and actionable recommendations.
Standard Operating Procedures (SOP) Oversight:
- Ensure all Crane Worldwide offices servicing the account comply with established SOPs, maintaining consistency and high service standards.
Reporting & Performance Management:
- Oversee the creation, monitoring, and distribution of performance reports.
- Take accountability for performance management and deliver timely insights to internal stakeholders.
Market Analysis & Industry Awareness:
- Monitor market trends, competitive landscapes, and emerging industry dynamics to identify new opportunities and service gaps.
Collaboration & Best Practices Sharing:
- Drive internal collaboration by sharing best practices in client reviews, strategic business planning, value-add programs, process improvements, tender management, and technology solutions.
Financial Oversight:
- Maintain rate structures, assess monthly yields, monitor timely client payments, and assist with collections for past-due invoices.
CRM & Documentation:
- Capture and distribute all meeting notes, action items, and client feedback (both positive and negative) using the CRM system to keep the global network aligned.
Travel & On-Site Engagement:
- Undertake domestic and regional travel to client sites and Crane Worldwide offices to review operational procedures and uphold customer satisfaction.
Compliance & Business Development:
- Ensure adherence to company policies and regulatory standards.
- Identify and secure growth opportunities through strategic resource allocation and business development plans, encompassing both short- and long-term objectives.
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