Regional Account Manager

3 days ago

Singapore Crane Worldwide Logistics S Pte Ltd Full time

**Client Relationship Management**:

- Serve as the primary point of contact for clients, nurturing long-term, trust-based relationships.
- Build and maintain relationships with multiple stakeholders beyond the primary contact to maximise account penetration.

**Strategic Account Mapping**:

- Conduct in-depth account mapping and breakdown of business units to ensure seamless alignment with regional and global teams.

**Quarterly Business Reviews (QBRs)**:

- Prepare and lead comprehensive QBRs that detail strategic insights, performance outcomes, and actionable recommendations.

**Standard Operating Procedures (SOP) Oversight**:

- Ensure all Crane Worldwide offices servicing the account comply with established SOPs, maintaining consistency and high service standards.

**Reporting & Performance Management**:

- Oversee the creation, monitoring, and distribution of performance reports.
- Take accountability for performance management and deliver timely insights to internal stakeholders.

**Market Analysis & Industry Awareness**:

- Monitor market trends, competitive landscapes, and emerging industry dynamics to identify new opportunities and service gaps.

**Collaboration & Best Practices Sharing**:

- Drive internal collaboration by sharing best practices in client reviews, strategic business planning, value-add programs, process improvements, tender management, and technology solutions.

**Financial Oversight**:

- Maintain rate structures, assess monthly yields, monitor timely client payments, and assist with collections for past-due invoices.

**CRM & Documentation**:

- Capture and distribute all meeting notes, action items, and client feedback (both positive and negative) using the CRM system to keep the global network aligned.

**Travel & On-Site Engagement**:

- Undertake domestic and regional travel to client sites and Crane Worldwide offices to review operational procedures and uphold customer satisfaction.

**Compliance & Business Development**:

- Ensure adherence to company policies and regulatory standards.
- Identify and secure growth opportunities through strategic resource allocation and business development plans, encompassing both short
- and long-term objectives.

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