Regional Account Manager

The Regional Account Manager plays a pivotal role in driving the strategic development and growth of a portfolio of clients within the logistics industry. With deep expertise in freight forwarding and transportation, the successful candidate will manage complex internal and external networks, build lasting client relationships, and respond swiftly to changing market conditions. This dynamic, client-facing role demands a blend of tactical precision and strategic vision to foster business retention, identify growth opportunities, and enhance overall performance across the region.

Client Relationship Management :

• Serve as the primary point of contact for clients, nurturing long-term, trust-based relationships.
• Build and maintain relationships with multiple stakeholders beyond the primary contact to maximise account penetration.

Strategic Account Mapping :

• Conduct in-depth account mapping and breakdown of business units to ensure seamless alignment with regional and global teams.

Quarterly Business Reviews (QBRs):

• Prepare and lead comprehensive QBRs that detail strategic insights, performance outcomes, and actionable recommendations.

Standard Operating Procedures (SOP) Oversight :

• Ensure all Crane Worldwide offices servicing the account comply with established SOPs, maintaining consistency and high service standards.

Reporting & Performance Management :

• Oversee the creation, monitoring, and distribution of performance reports.
• Take accountability for performance management and deliver timely insights to internal stakeholders.

Market Analysis & Industry Awareness :

• Monitor market trends, competitive landscapes, and emerging industry dynamics to identify new opportunities and service gaps.

Collaboration & Best Practices Sharing :

• Drive internal collaboration by sharing best practices in client reviews, strategic business planning, value-add programs, process improvements, tender management, and technology solutions.

Financial Oversight :

• Maintain rate structures, assess monthly yields, monitor timely client payments, and assist with collections for past-due invoices.

CRM & Documentation :

• Capture and distribute all meeting notes, action items, and client feedback (both positive and negative) using the CRM system to keep the global network aligned.

Travel & On-Site Engagement :

• Undertake domestic and regional travel to client sites and Crane Worldwide offices to review operational procedures and uphold customer satisfaction.

Compliance & Business Development :

• Ensure adherence to company policies and regulatory standards.
  Identify and secure growth opportunities through strategic resource allocation and business development plans, encompassing both short- and long-term objectives.

SKILLS AND ABILITIES

• Organisational Excellence : Exceptional organisational and multitasking abilities that facilitate effective deadline management in fast-paced environments.
• Communication & Interpersonal Skills : Outstanding written, verbal, and presentation skills, along with a strong ability to engage with diverse stakeholders.
• Industry Expertise : In-depth knowledge of transportation, logistics, and freight forwarding operations, as well as familiarity with successful sales strategies and process management.
• Technical Proficiency : Strong command of the Microsoft Office Suite and CRM systems to support data-driven decision-making.
• Analytical & Problem-Solving Abilities : Robust analytical skills combined with creative problem-solving capabilities to address complex challenges and drive continuous improvement.
• Adaptive & Proactive : A strong sense of urgency and a proactive approach to quickly adapt to evolving business demands.

EDUCATION AND WORK EXPERIENCE

• 3 – 5 years of demonstrated success in sales, account management, or operations within the freight forwarding, logistics, or transportation industries.
• Experience in CRM systems to manage client relationships.