Level 1 Service Desk Engineer

Location: Ang Mo Kio / Bedok / Depot Rd (Bukit Merah) **Salary**: Between $2,700 to $3,100 per month depending on working hours/ experience and location Working days: Either Core rotating shift / 12 hours shift **Responsibilities** - Troubleshoot and resolve first-level incidents and escalate complex cases to Level 2 support - Log, track, and manage all...

Employment Type: Full-Time, contractLocation: AMK/BEDOK SingaporeOperation Hours: Staggered 8.5-hour shift between 7:30 AM – 7:30 PM (SGT)Weekend Duty: As per rosterQualification: Diploma in any IT FieldExperience: At least 3 years experienceSalary: Up to $4,300 per monthWe are seeking an experienced Service Desk Quality Assurance (QA) Manager to oversee...

**Employment Type**: Full-Time, contract **Location**: AMK/BEDOK Singapore **Operation Hours**: Staggered 8.5-hour shift between **7:30 AM - 7:30 PM (SGT)** **Weekend Duty**: As per roster **Qualification**: Diploma in any IT Field **Experience**: At least 3 years experience **Salary**: Up to $4,300 per month We are seeking an experienced **Service Desk...

**Job Highlights** - EVERY 6 MONTHS BONUS - MONTHLY CASH COMMISSION - EDUCATION PROVIDED - Attend to walk-in and incoming phone enquiries - Accurate handling of cash float, while ensuring that credit card, cash and charges are all balanced - Update customers of the service/ repair schedule and vehicle collection - Ensure reception area is tidy and always...

Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. Furnish and submit timely updates to customers on the status of...

At least 2 years of working experience in IT Service Desk environment. - Strong computer skills and ability to trouble shoot IT related issue and achieve first line resolution. - Timely escalation to 2nd and 3rd level support via support escalation matrix. - Manage and prioritize multiple support requests at the same time, ensuring each user gets the help...

**S/N** **Type** **Shift Pattern Description** **2** 12-hour shift work **12-hour shift**: - Working Hours: - 12-hour day shift from 7:30 am - 7:30 pm. - 12 hours night shift from 7:30 pm - 7:30 am. - Rotation of 2 days’ work and 2 days’ rest, regardless of Saturday, Sunday and Public holidays. - Shift allowance will be compensated. **3** 8.5...

This is a Desktop Engineer for SchoolsAs an Ops Support Executive, End User Computing & Svc Desk, the broad area of your job responsibilities will cover the following: Responsible for assigning, disposal, deploying, and managing IT assets Perform asset management & update asset records. Perform troubleshooting for client platform related problems. Perform...

**1. Planning for Day-to-Day Operations** 1.1. Plan the daily engineer schedule to optimize efficiency and productivity. 1.2. Coordinate the exchange of spare parts from respective principal brands to support repair and maintenance activities. 1.3. Monitor and track support cases logged daily, ensuring timely resolution and customer satisfaction. **2....

COMPANY DESCRIPTION 1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities...