
Service Desk Analyst
2 weeks ago
Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded. Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature. Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.Any other ad-hoc duties as assigned or required
Job Types: Full-time, Permanent
Benefits:
- Flexible schedule
Work Location: In person
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Service Desk Quality Assurance
2 weeks ago
Bedok South Road, Singapore U3 InfoTech Pte Ltd Full time $51,360 per yearEmployment Type: Full-Time, contractLocation: AMK/BEDOK SingaporeOperation Hours: Staggered 8.5-hour shift between 7:30 AM – 7:30 PM (SGT)Weekend Duty: As per rosterQualification: Diploma in any IT FieldExperience: At least 3 years experienceSalary: Up to $4,300 per monthWe are seeking an experienced Service Desk Quality Assurance (QA) Manager to oversee...
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Service Desk Quality Assurance
6 days ago
Bedok South Road, Singapore U3 InfoTech Pte Ltd Full time**Employment Type**: Full-Time, contract **Location**: AMK/BEDOK Singapore **Operation Hours**: Staggered 8.5-hour shift between **7:30 AM - 7:30 PM (SGT)** **Weekend Duty**: As per roster **Qualification**: Diploma in any IT Field **Experience**: At least 3 years experience **Salary**: Up to $4,300 per month We are seeking an experienced **Service Desk...
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Service Desk Analyst
6 days ago
Bedok South Road, Singapore ITCAN Pte Ltd Full time**Job Types**: Full-time, Permanent **Benefits**: - Flexible schedule Schedule: - Day shift - Night shift - Shift system Supplemental Pay: - 13th month salary - Overtime pay - Performance bonus - Yearly bonus Work Location: In person
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Level 1 Service Desk Engineer
2 weeks ago
Bedok South Road, Singapore U3 InfoTech Pte Ltd Full timeLocation: Ang Mo Kio / Bedok / Depot Rd (Bukit Merah) **Salary**: Between $2,700 to $3,100 per month depending on working hours/ experience and location Working days: Either Core rotating shift / 12 hours shift **Responsibilities** - Troubleshoot and resolve first-level incidents and escalate complex cases to Level 2 support - Log, track, and manage all...
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Level 1 Service Desk Engineer
2 weeks ago
Bedok South Road, Singapore U3 InfoTech Pte Ltd Full time $2,700 - $38,100 per yearLocation: Ang Mo Kio / Bedok / Depot Rd (Bukit Merah)Salary: Between $2,700 to $3,100 per month depending on working hours/ experience and locationWorking days: Either Core rotating shift / 12 hours shiftContract: 12 months renewable subject to performanceResponsibilitiesProvide First Call Resolution (FCR) support via phone and emailTroubleshoot and resolve...
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Front Desk Assistant
2 weeks ago
Bedok, Singapore ABWIN SERVICE PTE. LTD. Full time**Job Highlights** - EVERY 6 MONTHS BONUS - MONTHLY CASH COMMISSION - EDUCATION PROVIDED - Attend to walk-in and incoming phone enquiries - Accurate handling of cash float, while ensuring that credit card, cash and charges are all balanced - Update customers of the service/ repair schedule and vehicle collection - Ensure reception area is tidy and always...
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IT Service Desk Engineer
1 day ago
Bedok, Singapore ITCAN Pte Ltd Full timeWe have a very good job opportunity for you in Singapore, please find below job details and if you are comfortable kindly attach your latest CV with expected salary. **Position Details**: **Role Name: IT Service Desk Engineer** **Location: Singapore** Details Of Working Hours Staggered 8.5hr Shift - Between 7.00am to 9.00pm including one hour lunch...
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IT Customer Service Analyst
2 weeks ago
Battery Road, Singapore Mayer Brown Full timeOverview: Mayer Brown is a leading global law firm with offices in 27 key business centres across the Americas, Asia, Europe and the Middle East. With approximately 200 lawyers in each of the world’s three largest financial centres — New York, London and Hong Kong — we are uniquely positioned to advise leading companies and financial institutions on...
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Agent : Ms Service Desk
2 weeks ago
Bedok, Singapore NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
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IT Help Desk Support
6 days ago
Anson Road, Singapore Getronics Full time**IT Help Desk Support Job Description** - In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. - You will be responsible for administration and internal support of the Company’s PCs, printers,...