Service Desk Analyst

2 weeks ago


Bedok, Singapore Government Organization Full time

At least 2 years of working experience in IT Service Desk environment.
- Strong computer skills and ability to trouble shoot IT related issue and achieve first line resolution.
- Timely escalation to 2nd and 3rd level support via support escalation matrix.
- Manage and prioritize multiple support requests at the same time, ensuring each user gets the help they need without delays.
- Good writing and verbal communication skills.
- Certifications such as ITIL Foundation and CompTIA A+ or equivalent are a plus.

**Job Type**: Contract
Contract length: 12 months

Pay: $2,400.00 - $3,100.00 per month

Schedule:

- Day shift

Work Location: In person



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