sales manager
2 weeks ago
Company Overview:
We are a leading retailer in the furniture and bedding industry, offering a wide range of quality products to meet diverse customer needs. With a strong commitment to service excellence, we are seeking an experienced and driven Sales Manager to oversee showroom operations, drive sales growth, and ensure an exceptional customer experience.
Key Responsibilities:
- Lead, manage, and motivate the sales team to achieve monthly and annual sales targets.
- Attend to customers and deliver professional product consultations.
- Introduce, recommend, and upsell furniture and bedding solutions tailored to customer needs.
- Prepare, analyse, and present sales reports to management.
- Maintain and uphold showroom standards, ensuring cleanliness, organisation, and appealing displays.
- Coordinate with the logistics department to ensure smooth and timely deliveries.
- Collaborate closely with the marketing department to plan and execute sales campaigns and promotions.
- Monitor market trends, competitor activities, and customer feedback to develop effective sales strategies.
- Manage inventory levels in collaboration with the purchasing team to ensure product availability.
- Provide training, guidance, and performance feedback to sales staff.
- Handle escalated customer concerns professionally to ensure satisfaction and retention.
Requirements:
- Proven track record in sales management, preferably in furniture, home décor, or retail.
- Strong leadership, communication, and interpersonal skills.
- Excellent customer service orientation with a proactive problem-solving approach.
- Analytical mindset with the ability to interpret sales data and market insights.
- Proficient in MS Office and comfortable with sales reporting tools.
- Willingness to work retail hours, including weekends and public holidays.
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