Service Engineer
5 days ago
Job Responsibilities:
- Conduct on-site installation & servicing of complex equipment & systems
- Provide troubleshooting & repair support for customer (occasional support over the phone will be required)
- Provide product training for customers & end-users
- Follow up on customer requests for applications & provide pre & post sales technical support
- Attend to all customer requests promptly & follow-up outstanding application and service issues for proper closure
- Cultivate & develop positive working relationships with customers, users & company personnel
To be successful in this role, you will need to have:
- Diploma holders (Preferably engineering or science major) or above
- Motivated individuals with strong initiative towards problem solving
- Strong drive to professional technical to achieve customer satisfaction & grow with the company
- Proven ability to troubleshoot complex equipment & systems & document findings effectively for next-level escalation where necessary
- Able to read & interpret schematic diagrams
- Fluent in verbal & written communication of both English & Mandarin languages (Role will be required to liaise with Mandarin speaking customers / overseas colleagues)
- Able to work independently with minimum supervision & occasional long hours
- Occasional overseas travel may be required for customer support / factory training purposes
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