Sr Associate Executive HR Shared Services Team

7 days ago

Novena, Singapore National Healthcare Group Corporate Office (HQ) Full time $60,000 - $120,000 per year

Company description:

The National Healthcare Group (NHG) is a leader in public healthcare in Singapore, recognised at home and abroad for the quality of its medical expertise and facilities. Care is provided through an integrated network of seven primary care polyclinics, acute care and tertiary hospitals, national specialty centres and business divisions. Together they bring a rich legacy of medical expertise to our philosophy of integrated patient-centred care.

NHG's vision is "Adding Years of Healthy Life". This vision goes beyond merely healing the sick to the more difficult and infinitely more rewarding task of preventing illness and preserving health and quality of life. With some 22,000 staff, NHG aims to provide care that is patient-centric, accessible, seamless, comprehensive, appropriate and cost-effective.

As the Regional Health System (RHS) for Central-North Singapore, it is vital for NHG to partner and collaborate with stakeholders, community advisors, and voluntary welfare organisations. Together with our patients, their families and caregivers, we aim to deliver integrated healthcare services and programmes that help in Adding Years of Healthy Life to all concerned.

Job description:

Job Purpose

The candidate is part of the HR Shared Services Team to deliver quality, accurate and timely HR services. Your primary responsibilities will be to ensure excellent service delivery while performing claim administration and overseeing employee benefits management. You will provide first line comprehensive operational support ori the HR shared services department. Your will also provide administrative support and be actively engaged with key stakeholders to ensure successful project implementation, as assigned.

Key Responsibilities:

  1. Employee Benefits Administration

Administer employee benefits programs

Perform claim administration in a timely and accurate manner

Issue Letter of Guarantee, Validate and Allocate Ad-hoc Benefits Plan

Work with relevant parties on claims/medical billing matters

  1. First line operational support

Provide accurate advice on employee benefit queries and respond in a timely and professional manner

Provide guidance and support to employees on corporate panel clinic services

Escalate complex or unresolved issue to supervisor promptly for further resolution

  1. Perform system trouble shooting and resolve technical issues in partnership with HR, IT consultant and employee

  2. Participate and support HR Shared Services Project such as User Guide, Workflows and automations

  3. Assists with ad-hoc administration of human resources operations

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