Workforce Singapore Agency

5 days ago

Paya Lebar, Singapore WSG Workforce Singapore Agency Full time $40,000 - $60,000 per year

[What the role is]

The trainee will support the team in the following:

[What you will be working on]

  • Assist in Business Analysis activities for Business Grant Portal onboarding projects, specifically for :

a) Workforce Development Grant – Job Redesign (Go-Live : Jan 2026)

b) Career Conversion Programme (Pilot : Sep 2025; Full launch : Mar 2026)
- Perform the business analysis for integrating WDG-JR and CCP into BGP, ensuring seamless user experience and grant processing workflows
- Design and validate the end-to-end grant application journey, incorporating policy requirements and business rules for both programmes
- Map integration touchpoints between BGP and existing systems, ensuring proper data flow and synchronisation
- Support the CCP pilot implementation, gathering user feedback and recommending improvements for full launch
- Develop test scenarios and coordinate User Acceptance Testing (UAT) for both grant programmes

[What we are looking for]

Knowledge/Skills

  • Foundational understanding of IT systems, business processes, business analysis techniques, workflow mapping, and process optimisation gained through academic study or internships
  • Basic knowledge of user journey design and application processes, with willingness to learn government-specific frameworks
  • General understanding of public sector operations and compliance requirements, with particular value placed on candidates who have working experience in government agencies (Ministry or Statutory Board)
  • Basic familiarity with creating test cases, coordinating testing activities, and documenting feedback through academic projects or practical experience

Abilities/Aptitudes

  • Strong desire to understand complex systems and processes quickly, with logical approach to identifying issues and mapping workflows under guidance
  • Good interpersonal skills to work with diverse stakeholders, gather feedback effectively, and coordinate testing activities with supervision and support
  • Systematic approach to documentation, testing coordination, and ensuring data accuracy whilst following established procedures and guidelines
  • Flexibility to work on multiple projects with different timelines, openness to learning new systems, and proactive attitude towards supporting pilot implementations
  • Enthusiasm for learning government processes, receptiveness to feedback, and commitment to developing expertise in grant system integration

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