Workforce Singapore Agency
5 days ago
[What the role is]
The trainee will support the team in the following:
[What you will be working on]
- Assist in Business Analysis activities for Business Grant Portal onboarding projects, specifically for :
a) Workforce Development Grant – Job Redesign (Go-Live : Jan 2026)
b) Career Conversion Programme (Pilot : Sep 2025; Full launch : Mar 2026)
- Perform the business analysis for integrating WDG-JR and CCP into BGP, ensuring seamless user experience and grant processing workflows
- Design and validate the end-to-end grant application journey, incorporating policy requirements and business rules for both programmes
- Map integration touchpoints between BGP and existing systems, ensuring proper data flow and synchronisation
- Support the CCP pilot implementation, gathering user feedback and recommending improvements for full launch
- Develop test scenarios and coordinate User Acceptance Testing (UAT) for both grant programmes
[What we are looking for]
Knowledge/Skills
- Foundational understanding of IT systems, business processes, business analysis techniques, workflow mapping, and process optimisation gained through academic study or internships
- Basic knowledge of user journey design and application processes, with willingness to learn government-specific frameworks
- General understanding of public sector operations and compliance requirements, with particular value placed on candidates who have working experience in government agencies (Ministry or Statutory Board)
- Basic familiarity with creating test cases, coordinating testing activities, and documenting feedback through academic projects or practical experience
Abilities/Aptitudes
- Strong desire to understand complex systems and processes quickly, with logical approach to identifying issues and mapping workflows under guidance
- Good interpersonal skills to work with diverse stakeholders, gather feedback effectively, and coordinate testing activities with supervision and support
- Systematic approach to documentation, testing coordination, and ensuring data accuracy whilst following established procedures and guidelines
- Flexibility to work on multiple projects with different timelines, openness to learning new systems, and proactive attitude towards supporting pilot implementations
- Enthusiasm for learning government processes, receptiveness to feedback, and commitment to developing expertise in grant system integration
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