Workforce Singapore Agency

4 days ago

Paya Lebar, Singapore WSG Workforce Singapore Agency Full time $40,000 - $80,000 per year

[What the role is]

The trainee will support the team in the following :

[What you will be working on]

The trainee will support the team in the following :

  • Production Support for WSG owned and subscribed systems

  • Oversee IT vendor performance management and contract deliverables while monitoring budget utilisation and expenditure tracking

  • Monitor and resolve system issues, defects, and incidents according to agreed service levels to maintain application stability

  • Support application lifecycle management and develop improved incident handling procedures to enhance service delivery

  • Ensure digital solutions comply with government IT policies, security frameworks, and architectural standards

  • Maintain application security through patch management, user access reviews, and implementation of security controls

  • Coordinate IT security assessments, audits, and remediation activities with relevant stakeholders

  • Provide escalation support for complex IT issues and maintain operational metrics and performance reports

  • Manage system changes and ensure adherence to project management standards and operational procedures

  • Handle administrative support for IT operations including documentation, reporting, and meeting coordination

[What we are looking for]

Knowledge/Skills

  • Foundational understanding of IT systems, business processes, and data analysis gained through academic study or internships

  • Knowledge of project management principles, with willingness to learn government-specific frameworks

  • General understanding of public sector operations and compliance requirements, with particular value placed on candidates who have working experience in government agencies (Ministry or Statutory Board)

  • Proficiency in creating reports, presentations, and maintaining records using standard office applications

Abilities/Aptitudes

  • Strong interpersonal skills to work effectively with internal teams, external partners, and stakeholders, with ability to build productive working relationships and manage partnerships

  • Self-motivated with a "can-do" spirit, able to work autonomously whilst contributing effectively as part of a team environment

  • Curious mindset that is open to exploring different ideas and solutions, combined with tenacious approach to identifying, analysing, and resolving challenges in a timely manner

  • Highly adaptable to ambiguous situations and changing requirements, with proactive approach to addressing new challenges and managing project deliverables confidently

  • Demonstrates strong learning agility, attention to detail, and receptiveness to feedback in a dynamic government IT environment

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