Workforce Singapore Agency

5 days ago

Paya Lebar, Singapore WSG Workforce Singapore Agency Full time $40,000 - $80,000 per year

[What the role is]

The trainee will support the team in the following :

[What you will be working on]

  • Assist in Business Analysis activities for:

(a) Workforce Development Grant (WDG) integration into CommonShop

(b) Program Discovery and Referral system development (Phased delivery from September 2026 onwards)

  • Perform business analysis for WDG integration into CommonShop platform, ensuring alignment with existing grant frameworks and future requirements

  • Design and validate the Program Discovery feature to help businesses find relevant training programmes and grants effectively

  • Develop the end-to-end user journey for the Referral system, facilitating seamless connections between businesses, training providers, and grant administrators

  • Map grant processing workflows and identify opportunities for automation and process optimisation

  • Collaborate with multiple stakeholders to ensure successful integration with CommonShop and other government systems

[What we are looking for]

Knowledge/Skills

  • Foundational understanding of IT systems, business processes,

business analysis techniques, workflow mapping, and process optimisation gained through academic study or internships

  • Basic knowledge of system integration principles, user journey design, and platform development processes, with willingness to learn government-specific frameworks

  • General understanding of public sector operations and compliance requirements, with particular value placed on candidates who have working experience in government agencies (Ministry or Statutory Board)

  • Proficiency in creating process maps, user journey documentation, and business requirements using standard analytical and office applications

Abilities/Aptitudes

  • Strong interpersonal skills to work effectively with internal teams, external partners, and stakeholders, with ability to build productive working relationships and manage partnerships

  • Strong logical reasoning skills to map complex workflows, identify process improvement opportunities, and understand system integration requirements

  • Curious mindset focused on understanding user needs and designing intuitive solutions, with tenacious approach to validating requirements and optimising user experiences

  • Highly adaptable to changing requirements in phased delivery environments, with proactive approach to managing multiple workstreams and integration challenges

  • Demonstrates strong learning agility, attention to detail in requirements gathering, and receptiveness to feedback in a dynamic government technology environment

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