Assistant Coordinator, Community Eye Clinics

At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team's contributions and ensure that our staff are competitively rewarded and supported.

Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.

The Opportunity

We are looking for Assistant Coordinator to collaborate and assist Optometrists and Coordinators in clinical, administrative and technical duties, ensure continuity of patient care in their aural rehabilitation process.

Responsibilities

·       Assist in clinic operational duties

o   Managing daily operations of the service points assigned including front counter services, administrative and operational matters of the community clinics.

o   Requisite, control and maintain good utilization of consumables, hearing aid stocks and office supplies in community clinics.

o   Assist in scheduling of patients' appointments using NUH systems especially for vision investigations, consultations and special arrangement in community clinics.

o   Work with the optometrists to ensure a positive experience for the patients along the continuum of care and devise innovative ideas to improve the delivery of care and delight patients.

o   Responsible for ensuring that the CECs and MET are patient friendly, safe and spick & span.

·       Assists in triaging of patients:

o   Triaging and assessing of all patients who are referred from specialist outpatient clinics for follow up at community eye clinics.

o   Assess the patient's readiness and interest to be followed up at community eye clinics.

o   Synthesize assessment information to identify patient's main concerns and prioritize care needs.

o   Work in partnership with patients and families on the services and options available. Coordinate the necessary referrals accordingly.

o   Document the plans, and/or triage outcomes timely and accurately in the relevant system.

o   Maintain the database for all patients seen during Triage.

·       Assists in clinical test or procedures:

o   Develop photo images such as fundus photo and for clinical examination.

o   Assist optometrists to carry out procedures and investigations such as visual field and tonometry as prescribed by clinicians.

o   Document the images upon completion of assessment in electronic medical records system.

·       Other general duties:

o   Attend to ad-hoc assignments assigned by Reporting Officer.

o   Assist in scheduling of patient appointments using NUH system and confirming of patient's attendance.

o   Attend to e-mail and telephone inquiries from patients

Requirements

• Minimum Diploma qualification
• Preferably 1-year experience in customer-related / front desk service
• Entry level candidates are welcome to apply
• Working knowledge on computers
• Good interpersonal and communication skills, able to work with all levels of staff
• Strong organizational skills
• Strong passion to serve the patients
• Willing to travel to different clinics in the western part of Singapore
• Successful candidates will be offered a 2-year contract

About us:

Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH), collectively known as JurongHealth Campus, are members of the National University Health System (NUHS).

We centre our culture and mission around our patients and design our processes to bring satisfaction to our patients and their caregivers. Our staff enjoy an open, collaborative and fun working atmosphere that enables each individual to perform and maximise potential. We take pride in treating our staff as one big JurongHealth Campus family, where everyone works together in a passionate and supportive environment.

If you believe in our purpose of delivering "Incredible Care & Health, Together", reach out to us today.