Customer Service Officer DTL

3 days ago


North Region, Singapore SBS Transit Limited Full time $104,000 - $130,878 per year

Responsibilities:

  • Train Operations
  • Drive passenger trains and perform emergency train operator duties. 
  • Monitor train performance and resolve defects per guidelines.
  • Passenger Assistance
  • Respond to inquiries about routes, fares, and transport connections. 
  • Help passengers with special needs board and alight safely.
  • Safety and Compliance
  • Monitor stations and equipment for irregularities and address issues. 
  • Ensure passengers follow transit regulations. 
  • Handle emergencies (e.g., fire, train defects, passenger incidents) safely and efficiently.
  • Communication
  • Coordinate with the control center and passengers using communication equipment.
  • Qualifications and Procedures
  • Maintain necessary certifications and adhere to operational procedures and manuals.

Perform other duties as directed by his/ her superiors.

Requirements:

  • Minimum 5 credits GCE 'O' Levels
  • Able to reach the height of 200 cm with both hands
  • Willing to perform shift work, including weekends and Public Holidays
  • Preferably with minimum 2 years' working experience in the service or retail industry
  • Required to manually operate station and trainborne equipment
  • Possess a pleasant disposition and personality
  • Good interpersonal skills with a passion to work with people
  • Ability to identify colours

We regret that only shortlisted candidates will be notified.


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