Customer Service Officer NEL
4 days ago
Responsibilities:
- Train Operations
- Drive passenger trains and perform emergency train operator duties.
- Monitor train performance and resolve defects per guidelines.
- Passenger Assistance
- Respond to inquiries about routes, fares, and transport connections.
- Help passengers with special needs board and alight safely.
- Safety and Compliance
- Monitor stations and equipment for irregularities and address issues.
- Ensure passengers follow transit regulations.
- Handle emergencies (e.g., fire, train defects, passenger incidents) safely and efficiently.
- Communication
- Coordinate with the control center and passengers using communication equipment.
- Qualifications and Procedures
- Maintain necessary certifications and adhere to operational procedures and manuals.
Perform other duties as directed by his/ her superiors.
Requirements:
- Minimum 5 credits GCE 'O' Levels
- Able to reach the height of 197cm with both hands
- Willing to perform shift work, including weekends and Public Holidays
- Preferably with minimum 2 years' working experience in the service or retail industry
- Required to manually operate station and trainborne equipment
- Possess a pleasant disposition and personality
- Good interpersonal skills with a passion to work with people
- Ability to identify colours
We regret that only shortlisted candidates will be notified.
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