
Desktop Engineer
4 days ago
Working days: 5 Days
Working hours: Shift (8am to 8pm / 8pm to 8am) OR Office Hours
Contract: 2 years (Renewable)
Working Location: Woodlands, Tuas and Airport, Upper Changi, Lavender, Paya Lebar
Multiple government projects
Job Responsibilities:
•Perform Desktop Support services to users - Receiving, prioritizing, documenting and actively resolving end user help requests to maintain customer satisfaction and SLA expectations
• Perform imaging/re-imaging, asset inventories, technical escalation to 3rd party vendor or resolver groups
• Updating of Incident Records
• Creates and updates work instructions
• Document standards and procedures
Requirements
• Min. 1 Year Exp in Microsoft Windows 10 and Microsoft Office 365
• Proficient in English
• Good coordination skills
• Ability to prioritize effectively and work with sense of urgency
• Previous IT helpdesk and/or call centre support experience (providing remote support via telephone/using remote tool) will be added advantages
• Knowledge in support of workstations and related components
• Effectively communicates with teammates and managers
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