Desktop Engineer

4 days ago


West Region, Singapore Masters Career Consultancy Pte Ltd Full time $40,000 - $60,000 per year

Working days: 5 Days

Working hours: Shift (8am to 8pm / 8pm to 8am) OR Office Hours

Contract: 2 years (Renewable)

Working Location: Woodlands, Tuas and Airport, Upper Changi, Lavender, Paya Lebar

Multiple government projects

Job Responsibilities:


•Perform Desktop Support services to users - Receiving, prioritizing, documenting and actively resolving end user help requests to maintain customer satisfaction and SLA expectations


• Perform imaging/re-imaging, asset inventories, technical escalation to 3rd party vendor or resolver groups


• Updating of Incident Records


• Creates and updates work instructions


• Document standards and procedures

Requirements


• Min. 1 Year Exp in Microsoft Windows 10 and Microsoft Office 365


• Proficient in English


• Good coordination skills


• Ability to prioritize effectively and work with sense of urgency


• Previous IT helpdesk and/or call centre support experience (providing remote support via telephone/using remote tool) will be added advantages


• Knowledge in support of workstations and related components


• Effectively communicates with teammates and managers


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