E-Commerce Administrator

ABOUT STYL SOLUTIONS

Ride on the wave of Industry 4.0 Join STYL Solutions in the forefront of using Fintech and IoT technologies for smart city/nation transformation. Headquartered in Singapore with R&D center in Vietnam, STYL Solutions designs, develops, and supplies hardware, software and integrated solutions for applications in payment, loyalty management, location tracking, self-service operation, telemetry.

Our market segment coverage extends from financial services, retail, mass transit, education to social services markets in Singapore and South Asia Pacific.

Our vision is to use Fintech and IoT to create smart and efficient cities that enhance Quality of Life through convenience and healthier living.

JOB DESCRIPTION

We are seeking a detail-oriented and proactive E-Commerce Assistant to support end-to-end e-commerce operations, including order processing, inventory management, logistics coordination, and customer service support. The ideal candidate will ensure seamless daily operations across online platforms while maintaining accuracy, efficiency, and customer satisfaction.

RESPONSIBILITIES

Order Fulfillment

• Process customer orders accurately and promptly through the company's eCommerce platforms.
• Coordinate with the SCM team to ensure timely picking, packing, and dispatch of products.
• Ensure that there are always sufficient supplies for packaging, and raise to procurement once stocks fall below safety stocks.
• Verify product details, quantities, and shipping information before dispatch to maintain high accuracy.
• Track shipments and follow up with logistics providers to resolve delivery issues.
• Create shipments using the courier portal and update the tracking numbers to Shopify.

Watch Replacement Fulfillment

• Handle watch replacement requests, including verification of warranty or purchase details.
• Coordinate with the Service Team to ensure correct product allocation.
• Prepare replacement units for dispatch, ensuring quality checks are completed.
• Maintain accurate records of replacement transactions for future reference.

Assist in eCommerce Sales Duties

• Support daily operations of online sales channels, including product listings, price updates, and promotional activities.
• Assist in responding to customer inquiries, complaints, or feedback in a timely and professional manner.
• Monitor online platforms for stock availability, product presentation, and accurate descriptions.
• Support the sales team with administrative tasks such as preparing sales reports and performance summaries.

Manage eCommerce Inventory

• Monitor stock levels to ensure sufficient supply for online orders.
• Conduct regular inventory checks and reconcile discrepancies between physical stock and system records.
• Update inventory records in the eCommerce system promptly to avoid overselling or stockouts.
• Coordinate with suppliers or internal procurement teams for restocking requirements.
• QC checks on all incoming eCommerce stocks that are delivered by suppliers.

JOB REQUIREMENTS

• Diploma or Degree in Business, Supply Chain, E-Commerce, or related field.
• Prior experience in e-commerce operations, order fulfillment, or logistics coordination, preferably 1-3 years
• Proficiency in e-commerce platforms (e.g., Shopify) and courier portals.
• Strong organizational skills with attention to detail and accuracy.
• Good communication and problem-solving skills for handling customer and logistics issues.
• Proficient in Microsoft Excel and Google Sheets for reporting and inventory management.
• Language proficiency in Chinese to liaise with China suppliers and vendors.
• Positive work attitude with willingness to learn