Patient Service Associate, NUHS Diagnostics

3 days ago

Central Region, Singapore National University Health System Full time $36,000 - $42,000 per year

This advertisement is under NUHS Diagnostic & Pharmacy

Patient Service Associates (PSA) provide frontline counter services to patients. The PSA is to assist patients by checking patient's service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.

Job Responsibilities:

  • Responsible for reception of all appointment and walk-in patients at the Diagnostics counters
  • Ensure 2 patients' identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS.) and verifying tests ordered by doctors.
  • Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal
  • Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.
  • Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.
  • Handle enquiries and provide prompt and courteous service delivery to internal and external customers.
  • Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
  • Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients' endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS
  • Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS
  • Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services.
  • Performing duties as assigned by reporting officer
  • Meet customer service and quality KPI as determined by department
  • Follow up and support reporting officer in handling patient relation issues
  • Adhere to policy and standard operating procedure
  • Accurate and meticulous in performing cashiering duty when assigned

Job Requirements:

  • GCE "A"/ "O"/ "N" levels or Higher / NITEC qualification
  • Service-oriented and patient-focused
  • Proactive and resilient with the ability to work independently and in a team
  • Ability to multi-task and work in a fast-paced environment
  • Good writing, interpersonal and communication skills
  • Aspire for service excellence and process improvements

Additional Information:

Working Hours : 42 hours/week (5.5 days work-week)

Working Location    : NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore)

  • Senior / Radiographer, NUHS Diagnostics(2507)

    3 days ago

    Central Region, Singapore National University Health System Full time $45,000 - $55,000 per year

    This advertisement is under NUHS Diagnostic & PharmacyThe Radiographer is responsible for the providing prompt diagnostic imaging services to the patient, ensuring patient safety and proper care of equipment. Assist Centre In-charge/ Senior or Principal Radiographer to guide and supervise junior and student radiographers when required.Job...

  • Patient Service Associate, Specialist Outpatient Clinic(5043)

    3 days ago

    Central Region, Singapore National University Hospital Full time $36,000 - $42,000 per year

    About Department and Purpose of the PositionWe are seeking a dynamic, resilient, and highly dedicated Patient Service Associate to join our Specialist Outpatient Clinics (SOC).As a Patient Service Associate, you will deliver friendly, efficient customer service and create a warm and welcoming atmosphere for our patients and visitors, with the key aim of...

  • Senior / Medical Laboratory Technologist, NUHS Diagnostics (3763)

    3 days ago

    Central Region, Singapore National University Health System Full time $60,000 - $80,000 per year

    This advertisement is under NUHS Diagnostic & PharmacyReporting to Centre-IC, the Medical Laboratory Technologist (MLT) is responsible for the daily operations and administration of laboratory to ensure compliance to regulations and accreditation standards. This includes daily routine laboratory work, performing phlebotomy, electrocardiogram and spirometry....

  • Lead, Communications, Patients

    1 week ago

    Central Region, Singapore NUHS@Home Full time $120,000 - $180,000 per year

    is Singapore's largest and hospital-at-home programme. We bring hospital-level acute care directly into patients' homes through a blend of clinical expertise, technology enablers (such as remote monitoring and video consultations), and strong community partnerships. Our multidisciplinary teams deliver care that matches the safety and quality of hospital...

  • Senior / Staff Nurse (NUH Inpatient)

    3 days ago

    Central Region, Singapore National University Hospital Full time $60,000 - $120,000 per year

    Career in NUHJoin our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities. At NUH, we are driven by a shared purpose – to lend a helping hand to those...

  • Patient Service Associate

    3 days ago

    Central Region, Singapore National Cancer Centre Singapore Pte Ltd Full time $60,000 - $80,000 per year

    About UsThe National Cancer Centre Singapore (NCCS) is a leading national and regional tertiary cancer centre, attending to the majority of cancer cases in Singapore's public healthcare sector. We offer world class oncology care by having the best talent, doing robust clinical and translational research and leading education efforts to improve cancer...

  • Executive / (Senior) Asst Manager - Diagnostic Imaging (IT Ops & Admin)

    3 days ago

    Central Region, Singapore National University Hospital Full time $60,000 - $120,000 per year

    Career in the HospitalJoin our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.At NUH, we are driven by a shared purpose – to lend a helping hand...

  • Asst Mngr, Primary Care Network

    3 days ago

    Central Region, Singapore NUHS Regional Health System Office Full time $80,000 - $120,000 per year

    OverviewOversee NUHS Primary Care Network (PCN) at assigned region, and provide administrative and ops support for NUHS GP Partners and GP Lead. Oversee the partnership with Family Medicine Clinics, PCN and FMC related audits and involved in developing training for GPs.Job ResponsibilitiesSupport in NUHS Primary Care Network (PCN) Operations and...

  • Senior / Patient Service Associate (Imaging Centre)

    3 days ago

    Central Region, Singapore AsiaMedic Limited Full time $4,000 - $6,000 per year

    About The Role: We are seeking a Senior / Patient Service Associate to join our team at our Imaging Centre. In this full-time role, you will be responsible for providing exceptional customer service and support to our patients throughout their visit. Your role will be crucial in ensuring a seamless and positive experience for all our...

  • Patient Service Associate

    6 days ago

    Central Region, Singapore SATA COMMHEALTH Full time $1,800 - $4,500 per year

    Broad Functions:Work closely with the Assistant Manager in the provision of frontline counter services to patients in the community clinic and/or other community eventsThis will include assisting patients in verifying their service requirements, managing patient queues, handling enquiries, and providing administrative support to the Assistant Manager and...