Intern, Guest Services

3 days ago

Central Region, Singapore Marina Bay Sands Pte Ltd Full time $3,000 - $5,000 per year

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE

Be part of our diverse and inclusive team.

Job Summary

Guest Services creates the first impression for arriving guests. We strive to meet all of our guests upon arrival, welcome and direct them to the check-in desk. We provide efficient luggage handling and temporary storage services, and item delivery assistance. We escort guests to their designated rooms, share about the in-room amenities and facilities, as well as address guests' requests and queries.

Job Responsibilities

  • Accomplish day-to-day operational needs to provides guests with an unforgettable arrival and departure experience. Tasks include but are not limited to, welcoming, directing and meaningfully engaging guests, monitoring baggage-related requests, operating FCS system and answering phone calls in Guest Services Command Center.
  • Be meticulously attentive and anticipative towards guests needs.
  • Equipped with adequate knowledge of overall products and services found in Marina Bay Sands and in Singapore, to make sound recommendations to guests.
  • Intrinsically driven to deliver personalized guest experience in a luxurious way through inter-department collaborations across the Integrated Resort.
  • Capture and maintain accurate records of guests' preferences.

Job Requirements

Education & Certification

  • Applicant must be a full-time matriculated student.
  • Internship must contribute to school graduation requirements.

Experience

  • Prior experience in a hospitality setting or customer-facing role would be a bonus.

Other Prerequisites

  • Possess a good command of spoken and written English.
  • Pays attention to details
  • Possess strong customer service and problem-solving skills
  • Mature, meticulous, resourceful, organized and able to work independently
  • Excellent team-player with the ability to work independently
  • Be operationally ready for deployment.
  • Good planning and execution skills
  • Ability to manage time, organize, good communication and motivational skills

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

  • Guest Services Executive

    3 days ago

    Central Region, Singapore Paradox Clarke Quay Pte. Ltd. Full time $4,000 - $6,000 per year

    Company DescriptionParadox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable rooms...

  • Guest Service Ambassador

    2 days ago

    Central Region, Singapore UOL Claymore Investment Pte Ltd Full time $104,000 - $130,878 per year

    Be part of the amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with usThe Guest Service Ambassador (Service One/Telephone Operator) is responsible for ensuring all communications relating to the hotel, both external and internal are action speedily and efficiently in accordance with the...

  • Guest Service Agent

    3 days ago

    Central Region, Singapore Marina Bay Sands Pte Ltd Full time $40,000 - $60,000 per year

    LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team.Job ResponsibilitiesAccomplish Day to Day OperationsPrepare workstation at the start of shift and ensure all equipment and required work materials are in order.Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve...

  • Director of Luxury Guest Services

    3 days ago

    Central Region, Singapore Raffles Hotel Singapore Full time $90,000 - $120,000 per year

    The Director of Luxury Guest Services is the visionary leader of the Butler department, setting the tone and standard for ultra-luxury, emotionally resonant guest service. As the highest-ranking Butler position, they will lead all aspects of Butler operations, acting as both strategist and coach — elevating service standards to world-class levels while...

  • Guest Services Assistant

    3 days ago

    Central Region, Singapore York Hotel (Private) Limited Full time $4,000 - $6,000 per year

    Job SummaryResponsible for the efficient and smooth rooming of guests, ensuring a warm welcome and professional service at all times. Provides exceptional customer service by attending to guests' needs promptly and courteously throughout their stay.Prepares and maintains accurate records related to guests' stays, including the Room Status Report. Recommends,...

  • Guest Services Executive/Senior Guest Services Executive

    3 days ago

    Central Region, Singapore MERCURE SINGAPORE BUGIS Full time $3,000 - $4,500 per year

    Main Responsibilities·      Assist with check-in, information requests, check-out and other services required by the guests to ensure their comfort and satisfaction.· Ensures that guests' stay at the hotel is memorable· Ensure that the manual key, guest card key, and guest room security procedures are followed.· Manages and motivates Guest Services...

  • Guest Services Officer

    3 days ago

    Central Region, Singapore Royal Plaza On Scotts Full time $4,500 - $5,500 per year

    Position SummaryThe Guest Services Officer/Executive plays a vital role in creating a welcoming and seamless experience for all guests. This position requires individuals to handle guest arrivals, departures, and requests efficiently while projecting a positive image of the hotel. With empowerment and accountability, you will also manage guest feedback and...

  • Guest Services Executive

    3 days ago

    Central Region, Singapore The Pan Pacific Hotel Singapore Full time $4,000 - $6,000 per year

    We are seeking a dynamic and dedicated Guest Services Executive to join our Front Office team. This role offers a unique opportunity to work in a vibrant and fast-paced environment, where you will play a crucial role in ensuring our guests have an exceptional experience from the moment they arrive until their departure.Key Responsibilities:Welcome and assist...

  • Guest Services Executive

    3 days ago

    Central Region, Singapore Mandarin Oriental, Singapore Full time $4,000 - $6,000 per year

    GUEST SERVICES EXECUTIVE (FRONT OFFICE/CONCIERGE)Mandarin Oriental, Singapore is looking for a Guest Services Executive (Front Office/Concierge) to join our Rooms team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to...

  • Guest Services Officer

    3 days ago

    Central Region, Singapore Shangri-La Singapore Full time $4,000 - $6,000 per year

    At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing...