Guest Service Agent

5 days ago

Central Region, Singapore Marina Bay Sands Pte Ltd Full time $40,000 - $60,000 per year

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE

Be part of our diverse and inclusive team.

Job Responsibilities

Operational Related

  • Warmly welcome and engage all guests visiting the Infinity Pool
  • Share a quick introduction of the offerings available while escorting guests to their dedicated sun beds
  • Provide exceptional service and create a memorable experience for all guests
  • Set up and maintain the available sun beds, ensuring that they are ready for the next guests
  • Take and process food and beverages orders
  • Interact with guests and answer their inquiries appropriately
  • Process guests' requests. Own and communicate requests that are not directly related to the Infinity Pool, to the respective department and ensure that the requests are fulfilled
  • Conduct tours at the Infinity Pool
  • Ensure the availability of fresh towels, and present them to the guests
  • Maintain and ensure that the towel distribution counter and return bins are neat and presentable
  • Ensure that the Infinity Pool deck area is clean and presentable
  • Ensure adherence to Company policy for access to the Infinity Pool
  • Bid all guests with a fond farewell upon their departure

Departmental Related

  • Be familiar with the local community and major events in town, and make appropriate recommendations to guests to enhance their stay
  • Maintains close liaison with all other Departments to have a good understanding of other Departments' operational flow, thus ensuring seamless guest experiences
  • Monitor activities in the Infinity Pool and report any suspicious characters, items or/and activities to the Manager
  • Perform administrative duties as requested such as filing of reports
  • Contribute ideas to improving the operations of Pools & Recreation

Job Requirements

Education & Certification

  • Primary education preferred

Experience

  • Prior customer service experience in the same capacity is an advantage

Other Prerequisites

  • Excellent guest relations and communication skills
  • Possess a good command of spoken and written English
  • Ability to speak additional languages is an advantage
  • Pays attention to details
  • Able to speak in front of groups
  • Be willing to work shifts in an outdoor Pool environment
  • Able to work with minimum supervision
  • Team player who takes the initiative to assist other Team Members when required
  • Have impeccable follow-through; and "Can Do" attitude and mindset

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

  • Guest Service Agent

    5 days ago

    Central Region, Singapore Marina Bay Sands Pte Ltd Full time $40,000 - $60,000 per year

    LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team.Job ResponsibilitiesAccomplish Day to Day OperationsPrepare workstation at the start of shift and ensure all equipment and required work materials are in order.Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve...

  • Guest Service Agent

    2 weeks ago

    Central Singapore IHG Full time

    **About us** Are you ready to make the SMART career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team...

  • Guest Services Agent

    1 week ago

    Central Singapore IHG Full time

    **About us** At Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title. At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every...

  • Guest Services Agent

    5 days ago

    North-East Region, Singapore AQUEEN HOTELS PTE. LTD Full time $18,000 - $24,000 per year

    AQUEEN HOTELS PTE. LTD is hiring a Full time Guest Services Agent role in Hougang, Singapore. Apply now to be part of our team.Job summary:Flexible hours availableExpected salary: $1,800 - $2,000 per month

  • Guest Services Agent

    5 days ago

    East Region, Singapore Katong Holdings Pte Ltd Full time $40,000 - $60,000 per year

    About the jobAre you ready to make the SMART career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team...

  • Minibar Guest Service Agent

    5 days ago

    Central Region, Singapore Marina Bay Sands Pte Ltd Full time $4,000 - $6,000 per year

    LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team.Job ResponsibilitiesCurating a non-traditional minibar, a uniquely authentic MBS experience for our guests.As a Minibar Guest Service Agent, you are responsible for the handling and receiving of all inventories. You will also be responsible to ensure that all minibar...

  • Front Office Guest Service Agent/ Executive

    5 days ago

    Central Region, Singapore Dao by Dorsett AMTD Singapore Full time $40,000 - $80,000 per year

    We are looking for a Guest Service Agent/ Executive to join our exciting and fast-growing company. Based at Dao by Dorsett AMTD Singapore, you have an important responsibility - but like all positions in Dao, you are not alone We are here to assist by supporting you with great practices. You will have the chance to work with a great team of people, and more...

  • Guest Experience Agent

    5 days ago

    Central Region, Singapore Holiday Inn Express Singapore Clarke Quay Full time $40,000 - $60,000 per year

    What's the job?Guest Services Agents (GSA)s are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.They work in close coordination with all employees and outsourced staff...

  • Guest Service Agent

    5 days ago

    Central Region, Singapore Marina Bay Sands Pte Ltd Full time $2,000 - $3,000 per year

    LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team.Job ResponsibilitiesPerform thorough cleaning of guestrooms consists of replacing all linen and towels in the room, vacuuming and dusting, replacing guest supplies, and thorough bathroom cleaning.Notify the Housekeeping Management or the Engineering Department of any...

  • Guest Services Agent

    5 days ago

    Central Region, Singapore PARKROYAL COLLECTION Marina Bay, Singapore Full time $4,000 - $6,000 per year

    Duties and Responsibilities:• Attend to all incoming calls to the parties concerned in a fast, accurate and courteous manner.• Ensure that Telephone Courtesy and Techniques are put into practice.• Ensure the On-Hold Music for the call waiting guest and voicemail are in good working condition.• Regular check on One Connect / Enquiry and Dining Email....